Client Support Specialist: Problem Resolution & Relations

TridentCare; Tennessee; On-site; USD 40,000 - 50,000; Full time

Job summary

TridentCare is seeking a Client Support Specialist to join the Problem Resolution Team. You will support the field sales organization, prioritize client issues, and build relationships without direct selling requirements.

Based in Clearwater, FL, this Full-Time role reports to the Regional Sales Director and focuses on issue resolution, coordination with AE/CSE, timely reporting, and maintaining a positive public image for the company.

Qualifications

• High school diploma or GED required.
• Bachelor’s degree or equivalent knowledge required.
• Minimum 1 year of customer service experience.
• Sales, Billing or Operations experience preferred.
• High sense of urgency and strong work ethic.
• Strong verbal and written communication and interpersonal skills.
• Ability to prioritize tasks with minimal supervision.

Responsibilities

• Support the field sales organization through problem resolution and direct customer interaction, when appropriate.
• Problem resolution may include (but not limited to) ETA requests, On-Line ordering issues, Misdirected faxes, General Operational Issues
• Coordinate TridentCare responses between Account Executives and our customers.
• Weekly report-out to the field sales team on issues that are closed and outstanding.
• Own the account relationship when the account is not assigned to a CSE or AE.
• Report customer product/service experience issues through appropriate channels.
• Assist with new facility set-ups remotely
• Submit timely and complete reports on a weekly and monthly basis
• Establish positive public image of the Company in all interactions with prospects, customers, colleagues and competitors.
• Perform other related duties as assigned.

Skills

Customer service

Communication skills

Problem solving

Time management

Organizational skills

Education

High school diploma or GED

Bachelor’s degree or equivalent

Job description

TridentCare is seeking a Client Support Specialist to join the Problem Resolution Team. You will support the field sales organization, prioritize client issues, and build relationships without direct selling requirements.

Based in Clearwater, FL, this Full-Time role reports to the Regional Sales Director and focuses on issue resolution, coordination with AE/CSE, timely reporting, and maintaining a positive public image for the company.