Client Support & Problem-Resolution Specialist

TridentCare; Harrison Point (TN); On-site; USD 40,000 - 50,000; Full time

Job summary

TridentCare is seeking a Client Support Specialist to support the field sales organization, prioritize client issues, and coordinate responses between executives and customers. This role emphasizes relationship-building with clients without a direct selling requirement.

Responsibilities include problem resolution, ETA requests, online ordering issues, and operational coordination. The candidate will report to the Regional Sales Director and contribute to weekly updates and a positive company

Qualifications

• High school diploma or GED required.
• A Bachelor’s Degree or equivalent knowledge is required.
• Minimum 1 year of customer service experience required.
• Sales, Billing or Operations experience preferred.
• Must possess a high sense of urgency and a strong work ethic.
• Must possess basic computer skills and strong communication skills.
• Must have strong interpersonal and organizational skills.
• Must possess a high degree of initiative, creativity, and the ability to meet deadlines with minimal supervision.
• Individual must have good time management skills and the ability to prioritize tasks.

Responsibilities

• Support the field sales organization through problem resolution and direct customer interaction when appropriate.
• Coordinate responses between Account Executives and customers as needed.
• Provide weekly reports on issues closed and outstanding.
• Own the account relationship when not assigned to a CSE or AE.
• Report customer product/service experience issues through appropriate channels.

Skills

Customer service

High sense of urgency

Strong communication

Interpersonal skills

Organizational skills

Time management

Initiative

Prioritization

Ability to work with minimal supervise

Strong work ethic

Education

Bachelor’s degree or equivalent

High school diploma or GED

Job description

TridentCare is seeking a Client Support Specialist to support the field sales organization, prioritize client issues, and coordinate responses between executives and customers. This role emphasizes relationship-building with clients without a direct selling requirement.

Responsibilities include problem resolution, ETA requests, online ordering issues, and operational coordination. The candidate will report to the Regional Sales Director and contribute to weekly updates and a positive company