Client Success & Relations Specialist

RPM SPG; Beachwood (OH); On-site; USD 56,000 - 66,000; Full time

Benefits offered by this job

Health insurance

Paid holidays

Paid time off

401(k) with company match

Company Pension Plan

Performance Based Commission

Continuing education

Job summary

Tremco is seeking a Client Relations Specialist to act as the liaison with customers, managing relationships, answering questions, and guiding service delivery across Tremco products and contracts. This role emphasizes strong communication and proactive issue resolution.

You will collaborate with sales, service, and product teams to ensure customer satisfaction, collect feedback, and escalate problems when needed.

Qualifications

• 1–2 years of experience in this type of work.
• High School Diploma or GED required.
• Strong verbal and excellent written communication; attention to detail.

Responsibilities

• Serve as liaison with customers, developing relationships and guiding service delivery.
• Day-to-day communication with customers, answer questions, manage conflicts and collect feedback.
• Maintain up-to-date knowledge of Tremco products and services.
• Provide client support and effective communication.
• Collaborate with sales, service, product teams to streamline information and orders.

Skills

Customer service

Verbal communication

Written communication

Time management

Attention to detail

Education

High School Diploma or GED

Tools

Microsoft Office Suite

SAP

Job description

Tremco is seeking a Client Relations Specialist to act as the liaison with customers, managing relationships, answering questions, and guiding service delivery across Tremco products and contracts. This role emphasizes strong communication and proactive issue resolution.

You will collaborate with sales, service, and product teams to ensure customer satisfaction, collect feedback, and escalate problems when needed.