Client Support Specialist

TridentCare; Harrison Point (TN); On-site; USD 40,000 - 50,000; Full time

Job summary

TridentCare is seeking a Client Support Specialist to support the field sales organization, prioritize client issues, and coordinate responses between executives and customers. This role emphasizes relationship-building with clients without a direct selling requirement.

Responsibilities include problem resolution, ETA requests, online ordering issues, and operational coordination. The candidate will report to the Regional Sales Director and contribute to weekly updates and a positive company

Qualifications

• High school diploma or GED required.
• A Bachelor’s Degree or equivalent knowledge is required.
• Minimum 1 year of customer service experience required.
• Sales, Billing or Operations experience preferred.
• Must possess a high sense of urgency and a strong work ethic.
• Must possess basic computer skills and strong communication skills.
• Must have strong interpersonal and organizational skills.
• Must possess a high degree of initiative, creativity, and the ability to meet deadlines with minimal supervision.
• Individual must have good time management skills and the ability to prioritize tasks.

Responsibilities

• Support the field sales organization through problem resolution and direct customer interaction when appropriate.
• Coordinate responses between Account Executives and customers as needed.
• Provide weekly reports on issues closed and outstanding.
• Own the account relationship when not assigned to a CSE or AE.
• Report customer product/service experience issues through appropriate channels.

Skills

Customer service

High sense of urgency

Strong communication

Interpersonal skills

Organizational skills

Time management

Initiative

Prioritization

Ability to work with minimal supervise

Strong work ethic

Education

Bachelor’s degree or equivalent

High school diploma or GED

Job description

FL-Clearwater, FL
Clearwater, FL 33762, USA

• Pay or shift range: $40,000 USD to $50,000 USD
  The estimated range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications and other job-related reasons.
• Full-Time
• Requisition #: CLIEN031534

Description

Join a team that makes a difference in patient's lives every day!

TridentCareis the leading mobile diagnostics company in the nation. We’re making a difference in lives of our patients every day!

The Client Support Specialist (CSS) is part of the Problem Resolution Team (PRT). The CSS position is a support role for the field sales organization (CSE, AE). There is no selling requirement for this position but developing relationships with clients will be important to the success of the Client Specialist. The Client Support Specialist will prioritize client issues directed to them by the field sales organization, and/or the clients themselves. The Client Support Specialist will report directly to the Regional Sales Director (RSD).

The Client Support Specialist (CSS) is part of the Problem Resolution Team (PRT). The CSS position is a support role for the field sales organization (CSE, BDM, AE). There is no selling requirement for this position but developing relationships with clients will be important to the success of the Client Specialist. The Client Support Specialist will prioritize client issues directed to them by the field sales organization, and/or the clients themselves. The Client Support Specialist will report directly to the Regional Sales Director (RSD).

ROLE:

The Client Support Specialist (CSS) is part of the Problem Resolution Team (PRT). The CSS position is a support role for the field sales organization (CSE, BDM, AE). There is no selling requirement for this position but developing relationships with clients will be important to the success of the Client Specialist. The Client Support Specialist will prioritize client issues directed to them by the field sales organization, and/or the clients themselves. The Client Support Specialist will report directly to the Regional Sales Director (RSD).

TASKS AND RESPONSIBILITIES:

• Support the field sales organization through problem resolution and direct customer interaction, when appropriate.

Problem resolution may include (but not limited to) the following:

• Fielding ETA requests.
• On-Line ordering issues
• Misdirected faxes
• General Operational Issues

When appropriate, coordinate TridentCare responses (for customer-initiated issues) between the Account Executives (AE) and/or Corporate Sales Executives (CSE) and our customers.

Weekly report-out to the field sales team on issues that are closed and outstanding.

Own the account relationship when the account is not assigned to a CSE or AE.

Report customer product/service experience issues through appropriate channels in an accurate and timely manner.

Assist with new facility set-ups remotely

Submit timely and complete reports on a weekly and monthly basis

Establish positive public image of the Company in all interactions with prospects, customers, colleagues and competitors.

Perform other related duties as assigned.

SKILLS|EXPERIENCE:

• High school diploma or GED required. A Bachelor’s Degree or equivalent knowledge is required.
• A minimum of 1 years of customer service experience required. Sales, Billing or Operations experience preferred.
• Must possess a high sense of urgency and a strong work ethic.
• Must possess basic computer skills.Strong communication skills (verbal and written) are essential.
• Must have strong interpersonal and organizational skills.
• Must possess a high degree of initiative, creativity, and the ability to meet deadlines and work with minimal supervision.
• Individual must have good time management skills and the ability to prioritize tasks

#MBX

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.