Client Support Specialist

MobilexUSA; Harrison Point (TN); On-site; USD 40,000 - 52,000; Full time

Job summary

TridentCare in the United States is seeking a Client Support Specialist to assist the field sales team by resolving client issues and cultivating strong relationships with customers. You may handle tasks from password resets to billing inquiries and online ordering concerns, and you will report progress to the Regional Sales Director.

This role requires urgency, reliability, and clear communication as you coordinate between Account Executives and clients, support new facility setups remotely,

Qualifications

• Minimum 1 year of customer service experience.
• Strong verbal and written communication skills.
• Highly organized with the ability to prioritize tasks.
• Comfort with basic computer applications.
• Ability to work without close supervision.

Responsibilities

• Support the field sales organization through problem resolution and direct customer interaction.
• Coordinate responses between Account Executives and customers when appropriate.
• Prepare weekly reports on issues resolved and outstanding.
• Own customer relationships when no CSE/AE is assigned.
• Assist with remote facility set-ups and onboarding.
• Submit timely reports to management.
• Maintain a positive public image in all interactions.

Skills

Customer service

Communication skills

Interpersonal skills

Time management

Computer literacy

Self-motivation

Education

High school diploma or GED

Bachelor's degree or equivalent

Job description

Join a team that makes a difference in patient's lives every day!

TridentCare is the leading mobile diagnostics company in the nation. We're making a difference in lives of our patients every day!

The Client Support Specialist (CSS) is part of the Problem Resolution Team (PRT). The CSS position is a support role for the field sales organization (CSE, AE). There is no selling requirement for this position but developing relationships with clients will be important to the success of the Client Specialist. The Client Support Specialist will prioritize client issues directed to them by the field sales organization, and/or the clients themselves. The Client Support Specialist will report directly to the Regional Sales Director (RSD).

ROLE:

The Client Support Specialist (CSS) is part of the Problem Resolution Team (PRT). The CSS position is a support role for the field sales organization (CSE, BDM, AE). There is no selling requirement for this position but developing relationships with clients will be important to the success of the Client Specialist. The Client Support Specialist will prioritize client issues directed to them by the field sales organization, and/or the clients themselves. The Client Support Specialist will report directly to the Regional Sales Director (RSD).

TASKS AND RESPONSIBILITIES:

• Support the field sales organization through problem resolution and direct customer interaction, when appropriate.
• Problem resolution may include (but not limited to) the following:
  • Password resets
  • Fielding ETA requests.
  • Billing concerns
  • On-Line ordering issues
  • Misdirected faxes
  • General Operational Issues
• When appropriate, coordinate TridentCare responses (for customer-initiated issues) between the Account Executives (AE) and/or Corporate Sales Executives (CSE) and our customers.
• Weekly report-out to the field sales team on issues that are closed and outstanding.
• Own the account relationship when the account is not assigned to a CSE or AE.
• Report customer product/service experience issues through appropriate channels in an accurate and timely manner.
• Assist with new facility set‑ups remotely
• Submit timely and complete reports on a weekly and monthly basis
• Establish positive public image of the Company in all interactions with prospects, customers, colleagues and competitors.
• Perform other related duties as assigned.

SKILLS|EXPERIENCE:

• High school diploma or GED required. A Bachelor's Degree or equivalent knowledge is required.
• A minimum of 1 years of customer service experience required. Sales, Billing or Operations experience preferred.
• Must possess a high sense of urgency and a strong work ethic.
• Must possess basic computer skills.
• Strong communication skills (verbal and written) are essential.
• Must have strong interpersonal and organizational skills.
• Must possess a high degree of initiative, creativity, and the ability to meet deadlines and work with minimal supervision.
• Individual must have good time management skills and the ability to prioritize tasks

#MBX

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights notice from the Department of Labor.