Client Support & Solutions Specialist

MobilexUSA

Harrison Point (TN)

On-site

USD 40,000 - 52,000

Full time

5 days ago

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Job summary

TridentCare in the United States is seeking a Client Support Specialist to assist the field sales team by resolving client issues and cultivating strong relationships with customers. You may handle tasks from password resets to billing inquiries and online ordering concerns, and you will report progress to the Regional Sales Director.

This role requires urgency, reliability, and clear communication as you coordinate between Account Executives and clients, support new facility setups remotely,

Qualifications

Minimum 1 year of customer service experience.
Strong verbal and written communication skills.
Highly organized with the ability to prioritize tasks.
Comfort with basic computer applications.
Ability to work without close supervision.

Responsibilities

Support the field sales organization through problem resolution and direct customer interaction.
Coordinate responses between Account Executives and customers when appropriate.
Prepare weekly reports on issues resolved and outstanding.
Own customer relationships when no CSE/AE is assigned.
Assist with remote facility set-ups and onboarding.
Submit timely reports to management.
Maintain a positive public image in all interactions.

Skills

Customer service

Communication skills

Interpersonal skills

Time management

Computer literacy

Self-motivation

Education

High school diploma or GED

Bachelor's degree or equivalent

Job description

This role requires urgency, reliability, and clear communication as you coordinate between Account Executives and clients, support new facility setups remotely,

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