Client Support Specialist — Payroll & HR Tech

Paychex; City of Rochester, Phoenix, Tempe (NY, AZ, AZ); On-site; USD 23,000 - 32,000; Full time

Job summary

Paychex is seeking a customer service professional to support one or more Paychex products with guidance. You will handle inquiries via phone, email, chat, and other channels, documenting interactions and ensuring timely responses in line with service level agreements.

Responsibilities include following up on outstanding items, maintaining knowledge of Paychex products, and using HRIS, Salesforce, Flex, Core Advanced, and ORS to support clients. A Bachelor's degree is preferred.

Qualifications

• Bachelor's Degree preferred.

Responsibilities

• Delivers quality service to Paychex clients via phone, email, chat, and other avenues
• Follows up on outstanding items to issue completion in compliance with established Service Level Agreements
• Uses systems and software packages, which may include HRIS, Salesforce, Flex, Core Advanced, and ORS
• Develops and maintains a basic working knowledge of one or more Paychex products
• Performs data input, maintaining strong prioritization and organization
• Documents all client interactions

Education

Bachelor's Degree - Preferred

Job description

Paychex is seeking a customer service professional to support one or more Paychex products with guidance. You will handle inquiries via phone, email, chat, and other channels, documenting interactions and ensuring timely responses in line with service level agreements.

Responsibilities include following up on outstanding items, maintaining knowledge of Paychex products, and using HRIS, Salesforce, Flex, Core Advanced, and ORS to support clients. A Bachelor's degree is preferred.