Client Support Specialist — HR & Payroll Tech

Paychex; West Henrietta (NY); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Medical coverage

401(k) + employer match

Tuition reimbursement

Job summary

Paychex is seeking a responsive Customer Service professional to support Paychex products via phone, email, chat, and other channels. Under guidance, you will resolve client claims, document interactions, and follow SLAs while using HRIS, Salesforce, and CRM tools.

You will develop working knowledge of one or more Paychex products, input data accurately, and maintain organization to ensure high-quality client experiences. This full-time role offers competitive pay and benefits.

Qualifications

• Bachelor's Degree preferred.
• Customer service experience preferred.
• Strong prioritization requested.
• Familiarity with HRIS or Salesforce preferred.

Responsibilities

• Delivers quality service to Paychex clients via phone, email, chat, and other avenues.
• Follows up on outstanding items to issue completion in compliance with SLAs.
• Uses systems and software packages such as HRIS, Salesforce, Flex, Core Advanced, and ORS.
• Develops and maintains a basic working knowledge of one or more Paychex products.
• Performs data input, maintaining strong prioritization and organization.
• Documents all client interactions.

Skills

Customer Service

Prioritization

Troubleshooting

Research

Billing

Call Center Experience

Education

Bachelor's Degree - Preferred

Tools

Salesforce

HRIS

CRM

Job description

Paychex is seeking a responsive Customer Service professional to support Paychex products via phone, email, chat, and other channels. Under guidance, you will resolve client claims, document interactions, and follow SLAs while using HRIS, Salesforce, and CRM tools.

You will develop working knowledge of one or more Paychex products, input data accurately, and maintain organization to ensure high-quality client experiences. This full-time role offers competitive pay and benefits.