Client Service & Field Support Coordinator

Tech9; Palos Heights (IL); On-site; USD 40,000 - 60,000; Full time

Job summary

Tech9 is seeking a Customer Service Representative to join our team at our Burr Ridge, IL headquarters. You will support field service technicians, coordinate service calls, maintain client communications, and ensure data integrity in our service system.

You will invoice Print Management and Service Agreements, handle light parts shipping, and assist with replenishment orders, keeping customers informed on open and completed service calls.

Qualifications

• 2–3 years of experience in customer service or billing.
• Strong verbal and written communication, including email and phone etiquette.
• Ability to work independently and within a team.
• Excellent organizational and time management skills.
• Experience with invoicing for service agreements is a plus.

Responsibilities

• Schedule and coordinate service calls for Field Service Technicians.
• Maintain ongoing client communications in a timely manner.
• Keep data in the service system accurate and up to date.
• Follow up with customers on completed service calls.
• Communicate status on open and pending service calls.
• Process defective parts repair claims when needed.
• Handle supplies replenishment orders for print contracts.
• Verify and maintain customer contact information in the database.
• Invoicing of Print Management and Service Agreements.
• Light shipping of parts and supplies using the UPS system.

Skills

Communication

Time management

Organizational skills

Independence

Teamwork

Decision making

Tools

E-Automate

ACT

Microsoft Office

Job description

Tech9 is seeking a Customer Service Representative to join our team at our Burr Ridge, IL headquarters. You will support field service technicians, coordinate service calls, maintain client communications, and ensure data integrity in our service system.

You will invoice Print Management and Service Agreements, handle light parts shipping, and assist with replenishment orders, keeping customers informed on open and completed service calls.