Client Support Specialist — Clear Resolutions

HRS Talent Solutions; Charlotte (NC); On-site; USD 30,000 - 34,000; Full time

Job summary

HRS Talent Solutions is seeking a Customer Service and Client Support Representative in Charlotte, NC for a full-time, in-person role. You will respond to inquiries from the employer's workplace and use its service information to resolve routine matters or direct exceptions to the right team.

Training covers its products, records, and escalation routes. This position pays $21.50-$25.00 per hour and involves phone, email, and the employer's customer system.

Qualifications

• Customer service basics and communication skills.
• Ability to gather and document details accurately.
• Willingness to learn company processes and escalation routes.

Responsibilities

• Respond to incoming questions with approved information.
• Confirm identity or account details through the proper process.
• Summarize the customer's issue and the action taken.
• Ask for a missing detail when it is necessary to proceed.
• Send exceptions to the appropriate colleague with context.
• Follow up on requests that remain in your assigned queue.
• Check the record before sending a written response.
• Recognize a recurring issue and bring it to a supervisor's attention.
• Keep a professional tone when someone is frustrated.

Skills

Active listening

Written communication

Question handling

Job description

HRS Talent Solutions is seeking a Customer Service and Client Support Representative in Charlotte, NC for a full-time, in-person role. You will respond to inquiries from the employer's workplace and use its service information to resolve routine matters or direct exceptions to the right team.

Training covers its products, records, and escalation routes. This position pays $21.50-$25.00 per hour and involves phone, email, and the employer's customer system.