Customer Service Representative

Staffmark Group; Charlotte (NC); On-site; USD 18,000 - 25,000; Full time

Benefits offered by this job

Weekly pay

Medical coverage

Dental coverage

Vision coverage

Life Insurance

401(k) plan

Job summary

Staffmark Group seeks a Customer Service Representative in Charlotte, NC to answer inquiries by phone and email, solve problems, and build positive relationships while delivering outstanding service. Schedule is Monday to Friday, 8am–4:30pm, with competitive pay of $16.00 per hour.

Ideal candidates have a high school diploma or GED, strong communication skills, and experience using business software and data entry systems.

Qualifications

• Strong verbal and written communication skills are required.
• Ability to provide professional, courteous customer service.
• Experience using computers, business software, and data entry systems.
• Excellent organizational skills with the ability to manage multiple priorities.

Responsibilities

• Answer customer inquiries via phone and email with accurate, timely responses.
• Prepare documents per clients' specifications in Job Setup.
• Perform document prep tasks and organize files.
• Maintain records of time and volume for each project.
• Scan and index documents efficiently.
• Handle CRM or order processing tasks as needed.

Skills

Verbal communication

Written communication

Time management

Data entry

Customer service

Education

High school diploma or GED

Additional customer service training

Tools

CRM software

Office software

Job description

Now hiring for a Customer Service Representative

Location: Charlotte, NC

Pay Rate: $16.00 per hour

Schedule: Monday to Friday 8am - 4:30pm

Got People Skills? Turn Them Into Paychecks

Looking for Customer Service Representative jobs in Charlotte where great communication makes a real difference? This opportunity lets you assist customers, solve problems, and build positive relationships while helping deliver outstanding service every day.

Job Duties

• Answer customer inquiries via phone and email, providing accurate and timely responses.
• Prepare documents as per clients' specifications in Job Setup.
• Perform document preparation tasks such as removing staples, repairing tears, unfolding large documents, and organizing files.
• Place patch sheets and affix smaller sheets to standard-size sheets as required.
• Maintain accurate records of time and volume for each project.
• Scan and index documents efficiently.

Education Requirements

• High school diploma or GED required.
• Additional customer service, business, or office training is beneficial.

Experience Requirements

• Strong verbal and written communication skills.
• Ability to provide professional, courteous, and solution-focused customer service.
• Experience using computers, business software, and data entry systems.
• Excellent organizational skills with the ability to manage multiple priorities.
• Commitment to professionalism, accuracy, and customer satisfaction.

Preferred Qualifications

• Previous customer service, call center, retail, office support, or administrative experience is preferred.
• Experience working with CRM software, order processing systems, or customer databases is beneficial.
• Bilingual communication skills may be considered an asset depending on the position.
• Individuals who demonstrate patience, professionalism, adaptability, and excellent communication skills are well positioned for success as a Customer Service Representative.

Physical Capabilities

• Ability to remain seated or stand for extended periods while assisting customers.
• Frequent use of computers, telephones, and standard office equipment.
• Ability to communicate clearly with customers, coworkers, and business partners.
• Ability to perform repetitive keyboard and data entry tasks throughout the workday.

Benefits

• Competitive Weekly Pay
• Comprehensive Benefits including medical, dental, and vision coverage.
• Life Insurance and Disability Insurance for added peace of mind.
• Optional 401(k) Plan to help you prepare for the future.
• Supportive Team Environment focused on professional growth and customer success.

"Communication through Email & text is top tier." Staffmark Associate

About Us

At Staffmark, we connect hardworking people with great companies, creating opportunities that make a lasting impact.

Staffmark is an equal opportunity employer. Allapplicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other legally protected status. Staffmark offers reasonable accommodations for qualified individuals with disabilities; contact your local branch for inquiries. Staffmark is an E-Verify employer. See our Privacy Notice for Candidates and Employees/Contractors at https://smgroupna.com/privacy-notice-for-candidates-and-employees-contractors. By applying, you consent to receive AI-generated and non-AI-generated calls, texts, or emails from Staffmark Group, its affiliates, and partners. Frequency varies and message/data rates may apply. Reply STOP to cancel or HELP for help.