HR Help Desk Associate I

Charter Communications; Charlotte (NC); On-site; USD 42,000 - 54,000; Full time

Job summary

Charter Communications in Charlotte, NC, seeks an Employee Solutions Associate to provide HR-related support, payroll inquiries, benefits guidance, and onboarding assistance. You will handle inquiries via phone, email, and case management systems with a people-first approach.

Role requires 0-1 years in HR, payroll or customer service and an Associate's degree or equivalent experience. Office-based, 8am-8pm EST, Monday-Friday; familiarity with Oracle, iCIMS, and HR Helpdesk is a plus.

Qualifications

• Associate's degree in Business Administration, Human Resources or Payroll related field; or equivalent work experience with prior customer service experience
• 0-1 years of human resources, payroll, customer service and call center experience
• Proficient in Microsoft Office and general HR/payroll knowledge

Responsibilities

• Convey an image of quality, integrity and superior understanding regarding leave of absence, payroll inquiries, benefits enrollment and eligibility, onboarding and routine HR questions
• Record and update the case management system with call/transaction information and supporting documentation
• Apply knowledge of Benefits, HR and Payroll programs to resolve customer issues within scope of responsibility
• Navigate Knowledge Management System to research and provide correct guidance to employees and HR
• Participate in group chats and quality coaching to ensure effective interactions with customers
• Escalate issues to ensure end user experience and facilitate escalations to leadership as needed
• Ensure HR Shared Services Center meets required SLAs and customer satisfaction scores

Skills

Microsoft Office

HR concepts

Communication skills

Time management

Education

Associate's degree in HR/Payroll

Tools

Oracle HRIS

iCIMS

HR Helpdesk

Job description

Charter Communications in Charlotte, NC, seeks an Employee Solutions Associate to provide HR-related support, payroll inquiries, benefits guidance, and onboarding assistance. You will handle inquiries via phone, email, and case management systems with a people-first approach.

Role requires 0-1 years in HR, payroll or customer service and an Associate's degree or equivalent experience. Office-based, 8am-8pm EST, Monday-Friday; familiarity with Oracle, iCIMS, and HR Helpdesk is a plus.