Customer Service Representative

Merixcen; Charlotte (NC); On-site; USD 2,066,000 - 2,755,000; Full time

Benefits offered by this job

Paid training

Full-time employment

Career growth opportunities

Mentorship

Supportive team environment

Job summary

Merixcen is seeking a friendly, reliable Customer Service Representative to join our Charlotte team. You will assist customers with questions, provide information, and resolve service-related concerns in a professional and timely manner.

The role offers full-time employment, paid training, opportunities for professional growth, and a supportive team environment to advance into leadership responsibilities.

Qualifications

• High school diploma or equivalent.
• Strong verbal and written communication skills.
• Excellent listening and problem-solving abilities.
• Professional and dependable attitude.
• Comfortable learning new computer-based systems.
• Ability to work effectively in a team environment.

Responsibilities

• Assist customers with questions and general service inquiries.
• Handle customer interactions professionally and courteously.
• Listen carefully to customer concerns and identify appropriate solutions.
• Provide accurate information based on established company guidelines.
• Maintain accurate records of customer interactions.
• Follow established customer service procedures and quality standards.
• Maintain a positive and professional attitude throughout each interaction.
• Meet established customer service and performance expectations.

Skills

Verbal communication

Written communication

Active listening

Problem solving

Professionalism

Computer literacy

Team oriented

Education

High school diploma or equivalent

Job description

About the Position

Merixcen is seeking a friendly, reliable, and customer-focused Customer Service Representative to join our Charlotte team. This position supports customers by providing helpful information, answering questions, and assisting with service-related concerns in a professional and timely manner.

Responsibilities

• Assist customers with questions and general service inquiries
• Handle customer interactions professionally and courteously
• Listen carefully to customer concerns and identify appropriate solutions
• Provide accurate information based on established company guidelines
• Maintain accurate records of customer interactions
• Follow established customer service procedures and quality standards
• Maintain a positive and professional attitude throughout each interaction
• Meet established customer service and performance expectations

Qualifications

• High school diploma or equivalent
• Strong verbal and written communication skills
• Excellent listening and problem-solving abilities
• Professional and dependable attitude
• Comfortable learning new computer-based systems
• Ability to work effectively in a team environment

What We Offer

• Competitive hourly pay
• Paid training
• Full-time employment
• Opportunities for professional growth
• Supportive team environment
• Employee development and mentorship
• Opportunities to advance into additional customer service and team leadership responsibilities