Customer Service Specialist - Growth & Training

FF Inc; Charlotte (NC); On-site; USD 50,000 - 65,000; Full time

Benefits offered by this job

Competitive pay + bonus structure

Comprehensive training

Opportunities for advancement

Supportive team-oriented environment

Job summary

A customer-focused company in Charlotte, NC is seeking a reliable Customer Service Representative to join their team full-time. This role involves assisting customers with inquiries and resolving issues to provide positive experiences. The ideal candidate will possess strong communication skills, a professional demeanor, and a willingness to learn. Competitive pay with bonuses and opportunities for advancement are offered, alongside a supportive team environment.

Qualifications

• Strong verbal communication skills are essential.
• Experience in customer service or retail preferred.
• Ability to handle customer concerns empathetically.

Responsibilities

• Greet and assist customers in person or over the phone.
• Answer questions about products and services.
• Resolve customer concerns and document interactions accurately.
• Support team members with daily tasks.

Skills

Strong verbal communication and interpersonal skills

Friendly, patient, and professional demeanor

Ability to handle customer concerns with problem-solving and empathy

Basic computer and data-entry skills

Strong time-management and reliability

Sales skills

CRM proficiency

Job description

A customer-focused company in Charlotte, NC is seeking a reliable Customer Service Representative to join their team full-time. This role involves assisting customers with inquiries and resolving issues to provide positive experiences. The ideal candidate will possess strong communication skills, a professional demeanor, and a willingness to learn. Competitive pay with bonuses and opportunities for advancement are offered, alongside a supportive team environment.