Customer Service Specialist – Charlotte, NC (Weekly Pay)

Staffmark Group; Charlotte (NC); On-site; USD 18,000 - 25,000; Full time

Benefits offered by this job

Weekly pay

Medical coverage

Dental coverage

Vision coverage

Life Insurance

401(k) plan

Job summary

Staffmark Group seeks a Customer Service Representative in Charlotte, NC to answer inquiries by phone and email, solve problems, and build positive relationships while delivering outstanding service. Schedule is Monday to Friday, 8am–4:30pm, with competitive pay of $16.00 per hour.

Ideal candidates have a high school diploma or GED, strong communication skills, and experience using business software and data entry systems.

Qualifications

• Strong verbal and written communication skills are required.
• Ability to provide professional, courteous customer service.
• Experience using computers, business software, and data entry systems.
• Excellent organizational skills with the ability to manage multiple priorities.

Responsibilities

• Answer customer inquiries via phone and email with accurate, timely responses.
• Prepare documents per clients' specifications in Job Setup.
• Perform document prep tasks and organize files.
• Maintain records of time and volume for each project.
• Scan and index documents efficiently.
• Handle CRM or order processing tasks as needed.

Skills

Verbal communication

Written communication

Time management

Data entry

Customer service

Education

High school diploma or GED

Additional customer service training

Tools

CRM software

Office software

Job description

Staffmark Group seeks a Customer Service Representative in Charlotte, NC to answer inquiries by phone and email, solve problems, and build positive relationships while delivering outstanding service. Schedule is Monday to Friday, 8am–4:30pm, with competitive pay of $16.00 per hour.

Ideal candidates have a high school diploma or GED, strong communication skills, and experience using business software and data entry systems.