Client Support Representative

RemX; North Carolina; On-site; USD 28,000 - 32,000; Full time

Job summary

RemX is seeking detail-oriented professionals to join a fast-paced team handling high-volume phone and administrative work. This role requires strong communication, accuracy, and the ability to follow structured processes.

You will manage calls, enter data, and communicate professionally by email, following multiple account guidelines. Training lasts three weeks with a temp-to-hire path (3–4 months) and shifts from 3:00 PM to 11:00 PM or 4:00 PM to 12:00 AM, Monday–Friday or Sunday–Thursday.

Qualifications

• Strong written communication skills (grammar, clarity, tone).
• Detail-oriented with the ability to minimize errors.
• Professional, team-oriented mindset.
• Open to feedback and continuous improvement.
• Comfortable working in a structured, process-driven environment.
• Ability to learn and apply multiple procedures.

Responsibilities

• Manage high-volume calls and administrative tasks.
• Complete accurate data entry and reporting.
• Communicate professionally via email and written correspondence.
• Follow detailed guidelines and procedures for multiple accounts.
• Maintain high standards of accuracy in documentation and communication.
• Address and learn from errors in a professional manner.

Skills

Written communication

Attention to detail

Team oriented

Feedback oriented

Process driven

Procedural learning

Job description

Job Description

Overview:
We are seeking detail-oriented professionals to join a fast-paced team handling high-volume phone and administrative work. This role requires strong communication skills, accuracy, and the ability to follow structured processes.

Key Responsibilities:

• Manage high-volume calls and administrative tasks
• Complete accurate data entry and reporting
• Communicate professionally via email and written correspondence
• Follow detailed guidelines and procedures for multiple accounts
• Maintain high standards of accuracy in documentation and communication
• Address and learn from errors in a professional manner

Qualifications:

• Strong written communication skills (grammar, clarity, tone)
• Detail-oriented with the ability to minimize errors
• Professional, team-oriented mindset
• Open to feedback and continuous improvement
• Comfortable working in a structured, process-driven environment
• Ability to learn and apply multiple procedures

Training & Schedule:

• 3 weeks of training; approximately 6 weeks to full proficiency
• Temp-to-hire opportunity (3–4 months)
• Shift options:
• • 3:00 PM – 11:00 PM
  • 4:00 PM – 12:00 AM
• Schedules: Monday–Friday or Sunday–Thursday

Compensation:

• $20–$23 per hour

Company Description

When our Talent is looking for their next opportunity, we know they are not just looking for their next paycheck. Our Recruiters are experts in their specialized fields and understand that making the right match between the candidate and the company, is the key to long term success.

We are an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.