Customer Service Representative (CSR)

FF Inc; Raleigh (NC); On-site; USD 50,000 - 65,000; Full time

Benefits offered by this job

Competitive pay + bonus structure

Comprehensive training

Opportunities for advancement

Supportive environment

Job summary

A customer-focused organization in Raleigh, NC, is looking for a full-time Customer Service Representative. The role involves assisting customers with inquiries, resolving issues, and providing positive experiences during interactions. Ideal candidates enjoy helping people, thrive in fast-paced environments, and have strong communication skills. The position offers competitive pay, opportunities for advancement, and a supportive team environment.

Qualifications

• Strong verbal communication and interpersonal skills.
• Ability to handle customer concerns with problem-solving and empathy.
• Prior customer service, retail, call center, or hospitality experience is preferred.

Responsibilities

• Greet customers and provide accurate, friendly assistance.
• Answer questions about products, services, and policies.
• Help resolve customer concerns and document interactions.

Skills

Strong verbal communication

Interpersonal skills

Problem-solving

Time-management

Customer service skills

Job description

3 days ago Be among the first 25 applicants

Get AI-powered advice on this job and more exclusive features.

This range is provided by FF Inc. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$50,000.00/yr - $65,000.00/yr

Customer Service Representative

Location: Raleigh, NC

Employment Type: Full-Time

About The Position

We are seeking a reliable, customer-focused Customer Service Representative to join our team full-time. In this role, you will be responsible for assisting customers with inquiries, resolving issues, and providing a positive, supportive experience during every interaction. This position is ideal for someone who enjoys helping people, thrives in fast-paced environments, and is looking for a stable, long-term opportunity with room to grow.

Key Responsibilities

• Greet customers and provide accurate, friendly assistance in person or over the phone
• Answer questions about products, services, policies, and account information
• Help resolve customer concerns and escalate issues when needed
• Process transactions, orders, payments, or account updates (based on company needs)
• Maintain a clean, organized workspace and uphold company service standards
• Document customer interactions in the CRM or system accurately
• Support team members with daily tasks, administrative duties, and customer follow-up
• Contribute to meeting service goals, quality standards, and team performance metrics

Qualifications

• Strong verbal communication and interpersonal skills
• Friendly, patient, and professional demeanor
• Ability to handle customer concerns with problem‑solving and empathy
• Basic computer and data‑entry skills
• Strong time‑management and reliability — consistent attendance is essential
• Prior customer service, retail, call center, or hospitality experience is preferred but not required
• Ability to work a full‑time schedule (40 hours per week)

What We Offer

• Competitive pay + bonus structure (if applicable)
• Comprehensive training to set you up for success
• Opportunities for advancement into senior roles
• Supportive, team‑oriented environment

Who Thrives In This Role

This position is ideal for individuals who are patient, solutions-driven, and enjoy working directly with customers. You will succeed if you’re energetic, dependable, and able to maintain a positive attitude while handling a variety of customer needs throughout the day.

Skills: computer proficiency, teamwork, troubleshooting, persuasion, problem‑solving, tech‑savvy, organizing operations, CRM software, product knowledge, technical troubleshooting, calm demeanor, listening, customer engagement, persuasive conversations, adaptability, relationship‑building, sales orientation, technology navigation, customer service skills, email communication, excellent communication skills, CRM systems, computer skills, collaboration, organization, solution‑oriented demeanor, customer relationship management (CRM), collaborative teamwork, communication, tech‑savvy, listening skills, email, basic, sales skills, basic computer skills, sales, active listening, CRM navigation, interpersonal skills, time management, communication skills, persuasive conversation, problem‑solving skills, customer interaction, CRM proficiency, basic computer proficiency, customer relationship management, organizational skills, customer service, relationship building, ownership, team collaboration, problem solving