Client Services Specialist – Payroll & HR Tech

Paychex; Irving (TX); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Medical coverage

Tuition reimbursement

401(k) match

Adoption assistance

Work-life balance

Job summary

Paychex is seeking a customer service professional in the United States to support one or more Paychex products via phone, email, chat, and other channels. You will document all client interactions and maintain strong prioritization and data input skills.

The role requires a basic knowledge of Paychex products, the ability to follow SLA guidelines, and overtime during peak seasons to meet business demands. Bachelor's degree preferred and payroll/admin support experience is a plus.

Qualifications

• Bachelor's Degree preferred
• Payroll/admin support experience preferred

Responsibilities

• Delivers quality service to Paychex clients via phone, email, chat, and other avenues
• Follows up on outstanding items to issue completion in compliance with established Service Level Agreements
• Uses systems and software packages, which may include HRIS, Salesforce, Flex, Core Advanced, and ORS
• Develops and maintains a basic working knowledge of one or more Paychex products
• Performs data input, maintaining strong prioritization and organization
• Documents all client interactions
• You will be required to work mandatory overtime during peak seasons to meet the demands of the business.

Skills

Customer service

Data entry

Communication skills

Education

Bachelor's degree - Preferred

Tools

Salesforce

HRIS

Flex

Core Advanced

ORS

Job description

Paychex is seeking a customer service professional in the United States to support one or more Paychex products via phone, email, chat, and other channels. You will document all client interactions and maintain strong prioritization and data input skills.

The role requires a basic knowledge of Paychex products, the ability to follow SLA guidelines, and overtime during peak seasons to meet business demands. Bachelor's degree preferred and payroll/admin support experience is a plus.