Payroll & HR Support Specialist

Paychex; Phoenix (AZ); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Medical coverage

401(k) match

Tuition reimbursement

Paid time off

Work-life balance programs

Job summary

Paychex is hiring for a customer service role focused on supporting Paychex products and clients. You will interact via phone, email, chat, and other channels, resolving issues with guidance and adherence to SLAs.

The role requires a basic knowledge of payroll/admin processes, data entry, and strong organization. Overtime may be required during peak seasons, and a Bachelor’s degree is preferred.

Qualifications

• Bachelor's degree preferred.
• Payroll/admin support experience preferred.

Responsibilities

• Delivers quality service to Paychex clients via phone, email, chat, and other avenues.
• Follows up on outstanding items to issue completion in compliance with established Service Level Agreements.
• Uses systems and software packages, which may include HRIS, Salesforce, Flex, Core Advanced, and ORS.
• Develops and maintains a basic working knowledge of one or more Paychex products.
• Performs data input, maintaining strong prioritization and organization.
• Documents all client interactions.
• You will be required to work mandatory overtime during peak seasons to meet the demands of the business.

Skills

Customer service

Phone support

Data entry

CRM systems

Education

Bachelor's degree

Tools

Salesforce

HRIS

Flex

Core Advanced

ORS

Job description

Paychex is hiring for a customer service role focused on supporting Paychex products and clients. You will interact via phone, email, chat, and other channels, resolving issues with guidance and adherence to SLAs.

The role requires a basic knowledge of payroll/admin processes, data entry, and strong organization. Overtime may be required during peak seasons, and a Bachelor’s degree is preferred.