Client Service Specialist: Payroll & HR Support

Paychex; Saint Petersburg (FL); On-site; USD 23,000 - 32,000; Full time

Job summary

Paychex is seeking a customer service professional to support clients via phone, email, chat, and other channels. You will manage inquiries, document interactions, and ensure timely resolution within established SLAs.

The role requires a bachelor’s degree (preferred) and payroll/admin support experience is a plus. Overtime may be required during peak seasons and benefits are offered with full-time employment.

Qualifications

• Bachelor's degree preferred.
• Experience in payroll/admin support is a plus.
• Strong customer service and communication skills required.

Responsibilities

• Delivers quality service to Paychex clients via phone, email, chat, and other avenues.
• Follows up on outstanding items to ensure completion within SLA.
• Uses systems like HRIS, Salesforce, Flex, Core Advanced, and ORS.

Skills

Customer service

Phone support

Communication

Multitasking

Data entry

Education

Bachelor's degree - Preferred

Tools

Salesforce

HRIS

Flex

Core Advanced

ORS

Job description

Paychex is seeking a customer service professional to support clients via phone, email, chat, and other channels. You will manage inquiries, document interactions, and ensure timely resolution within established SLAs.

The role requires a bachelor’s degree (preferred) and payroll/admin support experience is a plus. Overtime may be required during peak seasons and benefits are offered with full-time employment.