Payroll & HR Support Specialist

Paychex; West Henrietta (NY); On-site; USD 53,707,000 - 72,555,000; Full time

Benefits offered by this job

Medical coverage

401(k) match

Tuition reimbursement

Adoption assistance

Paid time off

Work-life balance programs

Job summary

Paychex is seeking a customer service professional to support one or more Paychex products, primarily via phone, email, and chat. You will follow SLAs, document interactions, and help drive process improvements while developing product expertise across Paychex offerings.

The role emphasizes delivering quality client service, mentoring teammates, and maintaining organized data across systems such as HRIS and Salesforce. Schedule is 9am–6pm EST for full-time employment.

Qualifications

• Bachelor's Degree - Preferred.
• Degree in business/finance can be accepted in lieu of service experience.
• customer service/call center experience is preferred.
• 401k Retirement Services experience is preferred.
• work schedule: 9am - 6pm EST.

Responsibilities

• Delivers quality service to Paychex clients via phone, email, chat, and other avenues.
• Follows up on outstanding items to issue completion in compliance with established Service Level Agreements.
• Develops and maintains an intermediate working knowledge of one or more Paychex products, as well as industry policies and procedures.
• Identifies opportunities for process improvement and works with leaders to implement.
• Demonstrates intermediate skill level with systems and software packages, which may include HRIS, Salesforce, Flex, Core Advanced, and ORS.
• Documents all interactions.
• Serves as a mentor for less experienced teammates.

Job description

Paychex is seeking a customer service professional to support one or more Paychex products, primarily via phone, email, and chat. You will follow SLAs, document interactions, and help drive process improvements while developing product expertise across Paychex offerings.

The role emphasizes delivering quality client service, mentoring teammates, and maintaining organized data across systems such as HRIS and Salesforce. Schedule is 9am–6pm EST for full-time employment.