Client Support & Energy Assistance Specialist

METROPOLITAN DEVELOPMENT COUNCIL; Tacoma (WA); On-site; USD 27,000 - 29,000; Full time

Job summary

METROPOLITAN DEVELOPMENT COUNCIL is seeking an Energy Assistance Coordinator in Tacoma, WA. The role involves greeting clients, providing information on energy assistance, handling phone calls, scheduling appointments, and gathering required documents.

Requires a high school diploma or GED and at least one year of clerical or public contact experience. Strong communication, organizational, and data-entry skills are essential.

Qualifications

• High School diploma or GED and related job function experience.
• One or more years of clerical or public contact work experience.

Responsibilities

• Welcome clients and provide information and instructions regarding assistance.
• Answers telephones and routes calls as needed.
• Schedules office appointments and maintains calendar.
• Interviews applicants to collect personal and financial data.
• Collects required supporting documentation from clients.
• Maintains organized and confidential client files.
• Calculates level of assistance using a computerized formula.
• Notifies applicants of program eligibility in person or by mail.
• Provides referrals to other social and community services.
• Outreach to inform individuals and groups about program services.
• Assists in data entry and uses standard MS Office tools.

Skills

Communication

De-escalation

Interviewing

Organization

Decision making

Data entry

Typing 30 wpm

Education

High School diploma or GED

Tools

MS Word

Excel

Outlook

Computer literacy

Job description

METROPOLITAN DEVELOPMENT COUNCIL is seeking an Energy Assistance Coordinator in Tacoma, WA. The role involves greeting clients, providing information on energy assistance, handling phone calls, scheduling appointments, and gathering required documents.

Requires a high school diploma or GED and at least one year of clerical or public contact experience. Strong communication, organizational, and data-entry skills are essential.