Energy Services Support Coordinator

Kids for the Future; Bellingham (WA); On-site; USD 37,000 - 41,000; Full time

Benefits offered by this job

PTO accrual

Wellness leave

Holidays

Health insurance

HSA & FSA

403(b) retirement

Dependent coverage

Life & disability

Legal services

Job summary

Opportunity Council in Whatcom County, WA, seeks an Energy Services Support Coordinator to manage daily operations of the Energy Assistance programs and lead the program team.

The role includes onboarding and ongoing staff training, ensuring program delivery, compliance with federal/state guidelines, and strong recordkeeping. Monday–Friday, 8am–4:30pm, with a full benefits package and opportunity to impact low-income families.

Qualifications

• Bachelor’s Degree in human services or related field or equivalent education/experience.
• Two years of experience related to direct client services in a diverse cultural environment or equivalent setting.
• Valid Washington State driver’s license with five-year driving history per Opportunity Council standards.

Responsibilities

• Provides leadership and supervision for the Energy Assistance team including onboarding, training and development, service delivery oversight, and programmatic support.
• Oversees energy assistance program delivery, client processing, and compliance with eligibility and funder requirements.
• Maintains knowledge of eligibility guidelines and procedures for energy assistance services.
• Manages files and data with confidentiality and proper recordkeeping.
• Performs data quality reviews and assists clients with application steps and information.

Education

Bachelor’s Degree in human services or related field

Job description

• Location 1111 Cornwall Ave,Bellingham, WA, 98225,United States
• Base Pay $27.00 - $30.00 / Hour
• Employee Type Regular Full Time

Position Open Date: 09/10/2026

Position Close Date: Open until Filled

Interested in making a difference in your community while building a career? Join our team as an Energy Services Support Coordinator!

WHO WE ARE:

For 60 years, Opportunity Council has worked throughout Northwest Washington to build just, equitable communities through service, investment, and collaboration. Our mission is to help people improve their lives through education, support, and direct assistance while advocating for just and equitable communities. Part of a national network of Community Action Agencies, we are dedicated to helping people help each other and themselves—building a community where everyone has the chance to thrive and contribute.

OUR VALUES:

At Opportunity Council, our values guide everything we do. Collaboration, respect, integrity, passion, and learning shape how we show up for each other and for our community. We’re also committed to weaving diversity, equity, and inclusion into every part of our work—from the help we offer in the community to the kind of workplace we create for our staff.

To learn more about us and our work, visit our website: www.oppco.org

WHAT YOU WILL DO:

The Energy Services Support Coordinator, in collaboration with the Energy Services Coordinator, is responsible for the daily operations of the Energy Assistance programs and program team, including supervision and leadership . The Support Coordinator provides leadership to the Energy Assistance staff through completing new-hire onboarding, ongoing training and development, and service delivery oversight. The Energy Assistance program team works collaboratively to support the human services community and its efforts to work together to support the needs of low-income people

WORK SCHEDULE:

Monday through Friday, 8am-4:30pm.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:

• Provides leadership and supervision for the Energy Assistance team including onboarding, training and development, service delivery oversight, and programmatic support.
• Provides daily oversight of Opportunity Council’s energy assistance programs, including programmatic implementation and delivery; client processing; and ensuring compliance with program eligibility, program requirements, required documentation, and federal, state, agency and other funder requirements and guidelines.
• Maintains current knowledge of all eligibility guidelines, program changes, and procedures for energy assistance services.
• Oversees team’s file and database management to ensure proper recordkeeping procedures are followed, including data and client records confidentiality in accordance with agency, state, and federal guidelines.
• Processes and maintains required paperwork, including statistical records and confidential client records and case notes.
• Performs file and data quality reviews for energy services for completion and accuracy.
• Provides direct services as needed which include appropriate screening, eligibility, determining financial eligibility, problem solving, needs assessment, referrals, explanation of agency programs and services and short-term planning.
• Assists clients with application steps and information in a professional and timely manner.
• Works with Community Services energy assistance staff providing leadership, guidance, and oversight in program implementation and service delivery.
• Assists Program Coordinator with ongoing
• Develops and maintains outreach sites

OUR IDEAL CANDIDATE WILL HAVE:

• Bachelor’s Degree in human services or a related field and/or equivalent education/experience.
• Two years of experience related to direct client services in a diverse cultural environment service low-to-no income and disadvantaged populations or similar setting.
• Valid Washington State driver’s license and five-year driving history within OpportunityCouncil’s Auto Insurance Standards.

We place a strong value in hiring individuals with lived experiences of, poverty and/or homelessness or who have previously participated in Opportunity Council programs or other social services.

OUR BENEFITS PACKAGE:

We offer a comprehensive benefits package designed to support your well-being, growth, and work-life balance.

• Paid time off earned on an accrual basis (vacation, sick, personal, holidays)
• Paid time off for wellness needs
• Employer-paid holidays
• Employer-paid HDHP and low-cost traditional health care options
• HSA and FSA plans, subject to plan terms
• Eligibility for critical illness insurance coverage
• 403(b) Retirement plan with employer contribution
• Eligibility for health coverage for legal dependents
• Eligibility for employee/family dental and vision coverage
• Voluntary benefits such as life insurance, long-term disability, and long-term care and p ersonal legal services

ABOUT WHATCOM COUNTY:

Working with Opportunity Council in Whatcom County is more than just a job, it’s a chance to be part of something bigger. Surrounded by the natural beauty of the Pacific Northwest, our community is rooted in compassion, collaboration, and a shared commitment to positive change. Whether you're supporting local families, advocating for equity, or building programs that uplift our neighbors, you'll find purpose and connection here. Join us in building a stronger Whatcom County where everyone has the chance to thrive and contribute

We believe our team should reflect the communities we serve. That’s why we strongly encourage people of color, LGBTQIA+ individuals, Veterans, and people with disabilities to apply. Opportunity Council is proud to be an Equal Employment Opportunity employer. We do not permit discrimination based on race, creed, color, national origin, gender, gender identity or expression, sexual orientation, religion, marital or family status, pregnancy, military or veteran status, age, genetic information, disability, use of a service animal, or any other status protected by law.