Energy Assistance Coordinator

METROPOLITAN DEVELOPMENT COUNCIL; Tacoma (WA); On-site; USD 27,000 - 29,000; Full time

Job summary

METROPOLITAN DEVELOPMENT COUNCIL is seeking an Energy Assistance Coordinator in Tacoma, WA. The role involves greeting clients, providing information on energy assistance, handling phone calls, scheduling appointments, and gathering required documents.

Requires a high school diploma or GED and at least one year of clerical or public contact experience. Strong communication, organizational, and data-entry skills are essential.

Qualifications

• High School diploma or GED and related job function experience.
• One or more years of clerical or public contact work experience.

Responsibilities

• Welcome clients and provide information and instructions regarding assistance.
• Answers telephones and routes calls as needed.
• Schedules office appointments and maintains calendar.
• Interviews applicants to collect personal and financial data.
• Collects required supporting documentation from clients.
• Maintains organized and confidential client files.
• Calculates level of assistance using a computerized formula.
• Notifies applicants of program eligibility in person or by mail.
• Provides referrals to other social and community services.
• Outreach to inform individuals and groups about program services.
• Assists in data entry and uses standard MS Office tools.

Skills

Communication

De-escalation

Interviewing

Organization

Decision making

Data entry

Typing 30 wpm

Education

High School diploma or GED

Tools

MS Word

Excel

Outlook

Computer literacy

Job description

Job Details: Job Location: 721 Fawcett Ave - Tacoma, WA 98402, Salary Range: $19.27 - $20.86 Hourly, The Energy Assistance Coordinator welcomes clients and provides information and instructions to individuals regarding energy assistance.

• Welcome clients and provide information and instructions to individuals regarding assistance.
• Answers telephones.
• Communication: ability to communicate calmly and confidently using active listening skills
• De-escalation: ability to stay alert and diffuse clientele in escalated situations
• Schedules office appointments.
• Interviewing skills: ability to clearly communicate with all clients in order to gather necessary information for better assisting clientele
• Interviews applicants to obtain personal and financial data
• Collect required supporting documentation.
• Organizational skills: ability to keep client files organized and confidential
• Decision Making Skills: ability to use sound judgement, make informed and complex decisions under pressure
• Completes all required forms and maintain accurate client files.
• Calculate level of assistance for each qualified applicant using computerized formula.
• Notify applicants in person or by mail of program eligibility.
• Performs follow up with participants as needed.
• Distributes award and/or pledge letters to or on behalf of qualified applicants, as required.
• Provides referrals to other social and community service organizations.
• Outreach to inform individuals, community groups and agencies of program services.
• Assist in data entry as needed.
• Administrative skills: ability to display working knowledge of standard computer applications including MS Word, Excel, Outlook
• Typing skills: ability to type 30wpm
• Other duties as assigned.

*Temporary Position* - Tentative Timeline: October 1, 2026 - December 31, 2026

Qualifications:

• High School diploma or GED equivalent and experience performing job functions
• One (1) or more years of clerical or public contact work experience