Client Support Coordinator

Placements24; Riverton (UT); On-site; USD 11,000 - 18,000; Full time

Benefits offered by this job

Competitive salary package

On-site work environment

Comprehensive health benefits

Professional development and training

Generous annual leave

Job summary

Placements24 is seeking a detail-oriented Client Support Coordinator for an on-site role in Upington, Northern Cape. The role focuses on handling client inquiries, organizing schedules, and supporting internal teams with administrative tasks.

You will serve as a primary liaison for clients, maintain records, prepare documents, and help with events and meetings while upholding high service standards and confidentiality.

Qualifications

• High school diploma or equivalent.
• Excellent organizational and time management skills with strong attention to detail.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and CRM systems.
• Strong verbal and written communication skills.
• Ability to multitask and prioritize workload effectively in a busy office environment.

Responsibilities

• Respond to client inquiries via phone and email, providing information and directing them to the appropriate resources.
• Schedule client meetings, appointments, and consultations, managing calendars effectively.
• Assist in the preparation of client-related documents, reports, and presentations.
• Maintain organized client records and databases, ensuring accuracy and confidentiality.
• Coordinate with internal departments to ensure client needs are met in a timely manner.
• Process client-related administrative tasks, such as onboarding paperwork and service requests.
• Provide support for client events and meetings.
• Monitor client satisfaction and report any concerns or feedback to management.
• Assist with follow-ups on outstanding client issues or action items.
• Contribute to the continuous improvement of client support processes and procedures.

Skills

Organizational skills

Communication skills

Time management

Independent work

Team player

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

CRM systems

Job description

About the Role

Our client, a reputable provider of business services, is seeking an organized and detail-oriented Client Support Coordinator to join their team in Upington, Northern Cape. This role is crucial for ensuring that client inquiries are handled efficiently and that administrative tasks supporting client services are managed effectively. You will act as a key point of contact for clients, providing administrative assistance, scheduling, and ensuring smooth communication between clients and internal teams. This is an on-site position, offering direct engagement with a supportive team in a stable business environment within Upington. The ideal candidate possesses excellent organizational skills, strong communication abilities, and a proactive approach to problem-solving. If you are dedicated to providing exceptional support and thrive in an administrative capacity within a client-focused organization, this is an excellent career opportunity. We are looking for individuals who are committed to maintaining high standards of service and contributing to the overall success of our client's operations. Your efficiency and reliability will be highly valued.

Key Responsibilities

• Respond to client inquiries via phone and email, providing information and directing them to the appropriate resources.
• Schedule client meetings, appointments, and consultations, managing calendars effectively.
• Assist in the preparation of client-related documents, reports, and presentations.
• Maintain organized client records and databases, ensuring accuracy and confidentiality.
• Coordinate with internal departments to ensure client needs are met in a timely manner.
• Process client-related administrative tasks, such as onboarding paperwork and service requests.
• Provide support for client events and meetings.
• Monitor client satisfaction and report any concerns or feedback to management.
• Assist with follow-ups on outstanding client issues or action items.
• Contribute to the continuous improvement of client support processes and procedures.

Requirements

• High school diploma or equivalent; relevant tertiary qualification is a plus.
• Proven experience in an administrative, client support, or coordination role.
• Excellent organizational and time management skills with strong attention to detail.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and CRM systems.
• Strong verbal and written communication skills.
• Ability to multitask and prioritize workload effectively in a busy office environment.
• A professional demeanor and a commitment to providing excellent customer service.
• Team player with good interpersonal skills.
• Ability to work independently with minimal supervision.
• Understanding of the business community in the Northern Cape is beneficial.

Benefits

• Competitive salary package.
• On-site work environment with a stable team.
• Comprehensive health benefits.
• Opportunities for professional development and training.
• Contribution to a well-established business services provider.
• A supportive and professional workplace culture.
• Generous annual leave and company holidays.
• Access to administrative resources and tools.