Client Support Agent - Upington

Placements24; Riverton (UT); Remote; USD 25,000 - 36,000; Full time

Benefits offered by this job

Competitive salary

Benefits package

Remote work flexibility

Training opportunities

Collaborative team culture

Job summary

Placements24 is seeking a dedicated Client Support Agent to join a remote team serving clients nationwide. You will handle inquiries via phone, email, and chat, diagnose issues, and maintain client records to ensure a high-quality customer experience.

Responsibilities include educating clients on product usage, resolving problems, and contributing to service improvements while working from a remote home office with flexible scheduling.

Qualifications

• Excellent communication and active listening abilities are essential.
• Strong problem-solving skills and a proactive attitude are required.
• Ability to work autonomously in a remote environment with minimal supervision.

Responsibilities

• Provide timely customer support via phone, email, and chat.
• Diagnose and resolve client issues, escalating when needed.
• Maintain accurate client records and log interactions in the system.
• Educate clients on product usage and best practices to enhance experience.
• Identify opportunities to improve client satisfaction and service quality.

Skills

Communication skills

Active listening

Problem solving

Autonomous work

Education

Grade 12 or equivalent

Tools

CRM software

Email

Chat tools

Job description

Our client is seeking a dedicated and empathetic Client Support Agent to join their remote team, serving clients from the Upington region and across the country. This role is critical in ensuring that all client interactions are handled with the utmost care and efficiency, contributing to a positive and reliable customer experience. You will be an integral part of a virtual team, focused on resolving issues and providing support that builds lasting client relationships, all while enjoying the flexibility of a remote work environment.

Key Responsibilities

• Provide timely and effective customer support via phone, email, and chat to address client inquiries and issues.
• Diagnose and resolve client problems, escalating complex cases to appropriate teams when necessary.
• Maintain accurate client records, logging all interactions, feedback, and resolutions in the designated system.
• Educate clients on product usage, features, and best practices to enhance their experience.
• Identify opportunities to improve client satisfaction and contribute to service enhancement initiatives.
• Follow company protocols and service level agreements to ensure consistent quality of support.

Requirements

• A minimum of Grade 12 or equivalent qualification; further education or certifications are an advantage.
• Previous experience in a customer support or helpdesk role is required.
• Excellent communication, active listening, and problem‑solving skills.
• Proficiency with computer systems and common software applications; experience with CRM software is beneficial.
• Ability to work autonomously and manage workload effectively in a remote setting.
• Must have a reliable internet connection and a suitable home office environment.

Benefits

• Competitive monthly salary with regular performance reviews.
• Comprehensive employee benefits package.
• Remote work flexibility, allowing for a healthy work‑life balance.
• Ongoing training and development opportunities to enhance your support skills.
• A collaborative and supportive virtual team culture accessible from Upington and beyond.