Customer Experience Associate

Placements24; Riverton (UT); On-site; USD 12,000 - 19,000; Full time

Benefits offered by this job

Medical aid

Retirement plan

Paid leave

Dev opportunities

Friendly team

Job summary

Placements24 in Upington, South Africa, is seeking a Customer Experience Associate to join our on-site team. You will be the primary point of contact for customers, handling inquiries via phone, email, and in-person visits, and ensuring friendly, efficient service that builds loyalty.

The role requires a high school diploma, strong communication skills, experience in customer service, and proficiency with CRM software and office tools.

Qualifications

• High school diploma or equivalent.
• Experience in customer-facing roles.
• Excellent verbal and written communication.
• Proficiency with CRM software and standard office tools.
• Strong problem-solving under pressure.

Responsibilities

• Handle customer inquiries and requests via phone, email, and in-person interactions.
• Provide accurate information about products, services, and company policies.
• Resolve customer issues and complaints effectively and with first-contact resolution.
• Maintain detailed records of customer interactions in the CRM system.
• Collaborate with other departments to meet customer needs promptly.
• Identify service gaps and suggest improvements to enhance satisfaction.

Skills

Customer service

Communication

CRM software

Office tools

Team collaboration

Education

High school diploma

Tools

CRM software

Job description

About the Role

Our client is seeking a dedicated Customer Experience Associate to join their team in Upington, Northern Cape . This role is central to ensuring every customer interaction is positive and efficient, providing essential support and building customer loyalty. You will act as a primary point of contact, managing inquiries and resolving issues with professionalism and care. We are looking for individuals with excellent interpersonal skills, a strong commitment to service excellence, and the ability to thrive in a team-oriented, on-site environment, contributing to the overall success of the customer service department.

Key Responsibilities

• Handle customer inquiries and requests via phone, email, and in-person interactions.
• Provide accurate information about products, services, and company policies.
• Resolve customer issues and complaints effectively and efficiently, aiming for first-contact resolution.
• Maintain detailed and accurate records of customer interactions in the CRM system .
• Collaborate with other departments to ensure customer needs are met promptly.
• Contribute to improving customer satisfaction by identifying service gaps and suggesting solutions.

Requirements

• High school diploma or equivalent qualification is required.
• Previous experience in a customer-facing role or customer service position.
• Excellent verbal and written communication skills, with a clear and friendly tone.
• Proficiency in using customer relationship management software and standard office tools.
• Strong problem-solving skills and the ability to remain calm and composed under pressure.
• Must be able to work full-time on-site in Upington during business hours.

Benefits

• Competitive annual salary, commensurate with experience and qualifications.
• Medical aid benefits and retirement savings plan.
• Paid annual leave and other statutory leave entitlements.
• Opportunities for professional development and skills enhancement.
• A supportive and friendly team environment within a well-established company in Upington .