Hybrid Client Support Consultant - Payroll & Service

ADP, Inc.; Schaumburg (IL); Hybrid; USD 48,770,000 - 86,363,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Retirement Match

Wellness Program

Paid Time Off

Job summary

ADP, Inc. in Schaumburg, IL is hiring Associate Client Support Consultants for a hybrid role. You will be the front-line support, resolving client payroll issues, answering questions, and training users on ADP technology.

The role emphasizes building rapport and delivering a seamless client experience in a metrics-driven environment. Responsibilities include assisting clients with payroll processes, coordinating with internal teams, and maintaining high client satisfaction.

Qualifications

• At least 1 year of experience in a customer service or call/service center environment.
• Overtime hours during peak seasons may be required.
• Military experience is valued and considered an asset.

Responsibilities

• Provide front-line client support and issue resolution for ADP clients.
• Troubleshoot payroll and product questions; guide clients through solutions.
• Train client users on ADP technology to maximize usage and adoption.
• Maintain high client satisfaction, effective communication, and accurate documentation.

Skills

Customer service

Communication skills

Problem solving

Education

College degree not required

Job description

ADP, Inc. in Schaumburg, IL is hiring Associate Client Support Consultants for a hybrid role. You will be the front-line support, resolving client payroll issues, answering questions, and training users on ADP technology.

The role emphasizes building rapport and delivering a seamless client experience in a metrics-driven environment. Responsibilities include assisting clients with payroll processes, coordinating with internal teams, and maintaining high client satisfaction.