Customer Service Rep/Associate Client Support Consultant

ADP; La Palma (CA); On-site; USD 21,000 - 39,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

Matched retirement savings

Wellness program

Volunteer time off

Charitable contribution match

Holidays and vacation

Job summary

ADP is hiring hybrid Associate Client Support Consultants to serve as the front-line contact for clients with 1–49 employees, delivering timely payroll solutions and maintaining high client satisfaction.

You will provide phone and written support, partner across units, and continually update knowledge of payroll, compliance, and ADP products. Overtime may be required during peak seasons; Spanish fluency is a plus.

Qualifications

• At least one year of experience in a customer service environment or as an HR/HRIS practitioner.
• Ability to work overtime hours during peak seasons.
• Strong communication skills with a focus on clarity and client trust.
• Comfortable in a metrics-driven call center environment.
• Spanish fluency is a plus.
• A college degree is desirable but not required.

Responsibilities

• Provide phone and written support to clients, troubleshooting and resolving payroll-related issues.
• Partner with multiple business units to deliver a seamless client experience.
• Continuously upgrade knowledge of payroll, federal and state compliance, and ADP products.
• Adhere to a daily schedule and manage a high volume of inbound calls, including peak season demand.

Skills

Customer service experience

Communication skills

Spanish (fluency)

HRIS knowledge

Overtime flexibility

Education

College degree desirable

Job description

Associate Client Support Consultant – ADP

ADP is hiring customer service professionals for its hybrid Associate Client Support Consultant positions. The role involves solving client challenges, troubleshooting payroll issues, and providing training and support for ADP technology.

Job Overview

The position is hybrid, working part of the week in the office and part from home. You will serve as ADP’s front‑line contact for clients with between 1 and 49 employees, delivering timely solutions and maintaining high client satisfaction scores.

Responsibilities

• Provide phone and written support to clients, troubleshooting and resolving payroll-related issues.
• Partner with multiple business units to deliver a seamless client experience.
• Continuously upgrade knowledge of payroll, federal and state compliance, and ADP products.
• Adhere to a daily schedule and manage a high volume of inbound calls, including peak season demand.

Qualifications

• At least one year of experience in a customer service environment or as an HR/HRIS practitioner.
• Ability to work overtime hours during peak seasons.
• Strong communication skills with a focus on clarity and client trust.
• Comfortable in a metrics‑driven call center environment.
• Spanish fluency is a plus.
• A college degree is desirable but not required.

Key Benefits

• Competitive hourly pay: $22.50 per hour (range $15.00 – $27.98).
• Health, Dental, Vision, and Life Insurance.
• Matched retirement savings.
• Wellness program and short- and long-term disability coverage.
• Paid volunteer time off and charitable contribution match.
• Holidays, personal days, and vacation.

Diversity, Equity, Inclusion & Equal Employment Opportunity

ADP is committed to an inclusive, diverse and equitable workplace and provides equal employment opportunities regardless of protected characteristics. Hiring decisions are based on qualifications, experience, and job performance.