Client Support & Billing Specialist

Modern Pest Services; Town of Florida (NY); On-site; USD 42,000 - 54,000; Full time

Job summary

Modern Pest Services in New York is seeking a detail‑oriented Customer Care Associate to support our busy office. You will answer billing questions, schedule services, assist technicians, and communicate with customers in a friendly, professional manner.

The role requires at least one year of administrative experience, strong communication, and proficiency with Microsoft Office. You will multi-task in a fast-paced environment and help deescalate issues while coordinating with field and sales

Qualifications

• One or more years of administrative/office experience.
• Strong verbal and written communication skills.
• Proficiency with Microsoft Office applications (Word, Excel, PowerPoint, Outlook).
• Ability to multi-task in a fast-paced environment.
• Ability to manage time, prioritize multiple tasks, and stay customer-focused.

Responsibilities

• Answer billing questions, schedule services, address concerns
• Assist technicians with customer accounts
• Make outbound calls regarding billing and setting up appointments
• Monitor emails and respond to customers via email in a timely fashion
• Deescalate calls or direct them to the proper department for assistance
• Communicate with field team, managers, sales team, and other departments
• Educate customers on service plans and general pest information
• Assist teammates and managers as needed
• Practice honesty, integrity, and passion daily
• Provide friendly, upbeat, and helpful customer interactions
• Resolve customer calls or emails promptly and accurately
• Share information professionally among teammates while following manager instructions
• Take initiative to problem solve and research customer concerns
• Utilize technology including Teams, Outlook, Front, routing software
• Other tasks as assigned

Skills

Strong verbal and written comms

Multi-tasking

Time management

Education

High School Diploma or equivalent

Tools

Microsoft Office (Word, Excel, PowerPoint, Outlook)

Job description

Modern Pest Services in New York is seeking a detail‑oriented Customer Care Associate to support our busy office. You will answer billing questions, schedule services, assist technicians, and communicate with customers in a friendly, professional manner.

The role requires at least one year of administrative experience, strong communication, and proficiency with Microsoft Office. You will multi-task in a fast-paced environment and help deescalate issues while coordinating with field and sales