Account Associate

Pestrol Inc.; New York (NY); Híbrido; USD 45.000 - 60.000; Jornada completa

Descripción de la vacante

Pestrol Inc. in New York seeks an Account Associate to be the primary contact for customers, handling inquiries, scheduling services, and maintaining detailed records. You will manage payments, follow up on service reports, and support billing with accuracy.

The role involves coordinating with technicians, expanding relationships with existing customers, and contributing to software updates and training. A college degree and 2–3 years in customer service are preferred.

Formación

• College graduate with strong written and verbal English skills.
• 2–3 years of customer service or account handling experience.
• Experience in pest control industry is a plus; bilingual English/Spanish is a plus.

Responsabilidades

• Serve as the primary point of contact for customers via inbound and outbound calls.
• Address and resolve inquiries and complaints with accurate information and solutions.
• Assist in scheduling pest control services and coordinating with technicians.
• Maintain accurate records of customer interactions and transactions; update accounts and generate reports.
• Follow up with customers to ensure satisfaction post-service and identify upsell opportunities.
• Support billing with location statuses, payments, and reporting accuracy.
• Assist with software updates, training and onboarding for new tools.

Conocimientos

Customer service

Account management

Sales

Bilingual English/Spanish

Communication

Microsoft Office

Educación

College graduate

Herramientas

CRM software

Descripción del empleo

As our Account Associate, you will serve as the primary point of contact for our customers, managing inbound and outbound calls with professionalism and courtesy. You will address and resolve customer inquiries, schedule pest control services, and maintain accurate records of customer interactions and transactions. Additionally, you will conduct follow-up calls to ensure customer satisfaction, identify, and maintain relationships with existing customers. You will also review and review service reports, collect payments, and assist with software updates and training. Lastly, the role includes supporting the billing department with account management and ensuring the accuracy and completeness of reports.

About the Company

Pestrol Inc. is a family-owned and operated pest control business that has been servicing Residential, Commercial customers throughout New York State. As a family-owned business, we treat our staff and customers as family. Our customer service and quality work stands above the rest in the industry. Want a place you can call home? Come and JOIN our team.

Key Responsibilities:

• Serve as the primary point of contact for customers, managing inbound and outbound calls with professionalism and courtesy.
• Efficiently transfer calls to the relevant department or personnel, ensuring a smooth and effective communication workflow.
• Address and resolve customer inquiries and complaints promptly, providing accurate information and effective solutions.
• Assist in scheduling pest control services, coordinating with technicians for timely service delivery, and providing information on service offerings.
• Maintain accurate records of customer interactions, transactions, and details of inquiries, complaints, or comments. Regularly update customer accounts and prepare detailed reports
• Conduct follow up calls to ensure customer issues are resolved and satisfaction is achieved post sale
• Stay informed about company services, policies, and procedures to provide accurate and up-to-date information to customers.
• Identify, pursue, and convert new sales opportunities. Maintain and grow relationships with existing customers to achieve sales targets. Prepare and present quotes to customers, converting leads to sales.
• Engage with customers through various channels, addressing inquiries, and providing personalized solutions.
• Batch out and review all service reports submitted by assigned technicians. Edit reports, collect payments, and set up conditions as necessary to ensure accuracy and completeness.
• Assist with the implementation, updates, and training for new software, providing ongoing support.
• Support the billing department with location statuses and manage accounts on prehold/hold status.

QUALIFICATIONS:

• College graduate
• The ability to read, write, speak, and comprehend English
• Good oral and written communication skills
• Basic computer skills
• Willing to learn and grow with the company
• Pest Control Experience is a plus
• Bilingual is a plus (English/Spanish)
• 2 to 3 years of experience in Customer Service and Account Handling