Customer Service Specialist - Pest Services

Rollins; Parsippany-Troy Hills (NJ); On-site; USD 34,000 - 37,000; Full time

Benefits offered by this job

Competitive Compensation

Benefits package

Paid Time Off

Training program

Growth opportunities

Awards & recognition

Job summary

Western Pest Services is seeking a Customer Service Representative at our Parsippany, NJ headquarters to provide exceptional service to internal and external clients. You will coordinate schedules, respond to inquiries, and support field operations.

The role emphasizes strong communication, detail orientation, and the ability to manage multiple priorities in a fast-paced environment. We offer training, benefits, and growth opportunities within a supportive team.

Qualifications

• High school diploma or equivalent.
• Must be 18 years of age.
• Excellent phone etiquette and friendly, professional demeanor.
• Strong organizational skills and ability to manage multiple priorities, i.e. multi-task.
• Knowledge of MS Office environment with Word, Excel, and Outlook proficiency.
• Knowledge of customer service principles and best practices.
• Excellent written and verbal communication.
• Ability to work in a high volume, fast paced environment.
• Excellent interpersonal skills, communicates extensively via telephone and electronically with customers and co-workers.
• Strong collections experience preferred.

Responsibilities

• Provide exceptional customer service and a quality experience to internal and external clients.
• Prioritize, plan and complete daily tasks, special projects, and assignments.
• Facilitate accounts receivable and collection efforts.
• Manage administrative requests and tasks.
• Provide proactive customer follow-up in a timely manner.
• Deliver accurate service and sales information.
• Maintain accurate records utilizing customer service software applications.
• Respond to leads and referrals.
• Partner with management to manage expectations and meet deadlines.
• Assist in scheduling of service routes.
• Produce accurate and timely reports.
• Ensure that work is complete and results are satisfactory.
• Assist in training of new team members as requested/needed.
• Demonstrate strong attention to detail and accuracy.

Skills

Customer service

Communication

Organizational skills

Attention to detail

Problem solving

Patience

Education

High school diploma or equivalent

Tools

MS Office (Word, Excel, Outlook)

Job description

Western Pest Services is seeking a Customer Service Representative at our Parsippany, NJ headquarters to provide exceptional service to internal and external clients. You will coordinate schedules, respond to inquiries, and support field operations.

The role emphasizes strong communication, detail orientation, and the ability to manage multiple priorities in a fast-paced environment. We offer training, benefits, and growth opportunities within a supportive team.