Account & Customer Success Associate

Pestrol Inc.; New York (NY); Hybrid; USD 45,000 - 60,000; Full time

Job summary

Pestrol Inc. in New York seeks an Account Associate to be the primary contact for customers, handling inquiries, scheduling services, and maintaining detailed records. You will manage payments, follow up on service reports, and support billing with accuracy.

The role involves coordinating with technicians, expanding relationships with existing customers, and contributing to software updates and training. A college degree and 2–3 years in customer service are preferred.

Qualifications

• College graduate with strong written and verbal English skills.
• 2–3 years of customer service or account handling experience.
• Experience in pest control industry is a plus; bilingual English/Spanish is a plus.

Responsibilities

• Serve as the primary point of contact for customers via inbound and outbound calls.
• Address and resolve inquiries and complaints with accurate information and solutions.
• Assist in scheduling pest control services and coordinating with technicians.
• Maintain accurate records of customer interactions and transactions; update accounts and generate reports.
• Follow up with customers to ensure satisfaction post-service and identify upsell opportunities.
• Support billing with location statuses, payments, and reporting accuracy.
• Assist with software updates, training and onboarding for new tools.

Skills

Customer service

Account management

Sales

Bilingual English/Spanish

Communication

Microsoft Office

Education

College graduate

Tools

CRM software

Job description

Pestrol Inc. in New York seeks an Account Associate to be the primary contact for customers, handling inquiries, scheduling services, and maintaining detailed records. You will manage payments, follow up on service reports, and support billing with accuracy.

The role involves coordinating with technicians, expanding relationships with existing customers, and contributing to software updates and training. A college degree and 2–3 years in customer service are preferred.