Client Support Associate

Platinum Coastal Group; Dallas (TX); Presencial; USD 30.000 - 38.000; Jornada completa

Descripción de la vacante

Platinum Coastal Group is seeking an entry-level on-site role in Dallas to provide hands-on client support and keep service requests organized. You will be the primary touchpoint for clients, helping clarify needs and outline available solutions while coordinating follow-ups with internal teams.

This on-site position emphasizes face-to-face interactions with customers, clients, and partners. Ideal candidates are personable, dependable, organized, and coachable in a fast-moving environment.

Formación

• Entry-level position focused on hands-on client support.
• Strong communication and organization are essential.

Responsabilidades

• Serve as an accessible point of contact for clients.
• Clarify needs and communicate available solutions.
• Coordinate follow-up and internal handoffs.
• Maintain accurate notes and service updates.

Conocimientos

Customer service

Entry-level

Descripción del empleo

About This Position

This entry-level role provides hands-on support to clients while keeping service requests organized and moving forward.

Your focus

• Serve as an accessible point of contact for clients


• Clarify needs and communicate available solutions


• Coordinate follow-up and internal handoffs


• Maintain accurate notes and service updates

On-site expectation

This is an on-site position with regular face-to-face interaction. The role is designed for someone comfortable working directly with customers, clients, members, community participants, partners, or onsite coworkers rather than working exclusively behind the scenes.

What we value

A strong entry-level candidate is personable, dependable, comfortable starting conversations, organized, coachable, and able to communicate professionally in a fast-moving environment. Related experience can be helpful, but transferable experience from retail, hospitality, customer service, campus activities, athletics, or other people-facing work may also be relevant.

Skills

customer service,customer,entry-level