Client Services Associate

Platinum Coastal Group; New Orleans (LA); On-site; USD 36,000 - 48,000; Full time

Job summary

Platinum Coastal Group in New Orleans, LA is seeking an entry-level, on-site client service associate. This role focuses on direct communication with clients, collaborative teamwork, and delivering responsive support in person.

You will engage with clients face-to-face, coordinate with internal teams, and help document feedback to improve retention. No prior experience is required; training will be provided to help you grow in a supportive, on-site environment.

Qualifications

• Excellent communication and interpersonal skills.
• Willingness to learn and work on-site with a team.
• No prior experience required; training provided.

Responsibilities

• Assist clients with questions, requests, and solutions.
• Conduct face-to-face client interactions and meetings.
• Coordinate service needs with internal teams.
• Document feedback to support client retention.

Skills

Teams

Client services

Communication

Job description

This is an entry-level, on-site position that provides responsive, relationship-focused service to clients through direct communication and onsite support. The role is designed for a people-oriented candidate who enjoys working in a collaborative environment and communicating directly with others.

ON-SITE EXPECTATION

On-site role. Regular face-to-face interaction is a core part of the position.

Responsibilities

• Assist clients with questions, requests, and solutions
• Conduct face-to-face client interactions and meetings
• Coordinate service needs with internal teams
• Document feedback and support client retention

Skills & approach:

Strong communication and interpersonal skills; professional and dependable; comfortable initiating conversations; organized and adaptable; able to work effectively as part of an on-site team. Prior related experience is helpful but not required where training is provided.

Skills: teams,client services,communication