Customer Success Representative

Platinum Coastal Group; Austin (TX); On-site; USD 36,000 - 48,000; Full time

Job summary

Platinum Coastal Group is seeking an entry-level customer support associate for an on-site role in Austin. You will interact directly with customers, explain services, and coordinate responses to inquiries to enhance satisfaction and ongoing engagement.

The ideal candidate is personable, dependable, coachable, organized, and able to communicate professionally in a fast-paced environment. Relevant people-facing experience, even from retail or hospitality, is a plus.

Qualifications

• Entry-level role focused on customer-facing duties.
• Strong communication and organizational skills are important.

Responsibilities

• Build rapport with customers through regular interaction.
• Answer questions and explain services.
• Identify needs and coordinate appropriate support.
• Follow up on open requests and customer feedback.

Job description

Position Overview

This entry-level role provides proactive customer support designed to strengthen satisfaction, usage, and long-term relationships.

Position Overview

This entry-level role provides proactive customer support designed to strengthen satisfaction, usage, and long-term relationships.

Work environment: This is an on-site position with regular face-to-face interaction. The role is designed for someone comfortable working directly with customers, clients, members, community participants, partners, or onsite coworkers rather than working exclusively behind the scenes.

What You'll Do

• Build rapport with customers through regular interaction
• Answer questions and explain services
• Identify needs and coordinate appropriate support
• Follow up on open requests and customer feedback

Who may thrive here:

A strong entry-level candidate is personable, dependable, comfortable starting conversations, organized, coachable, and able to communicate professionally in a fast-moving environment. Related experience can be helpful, but transferable experience from retail, hospitality, customer service, campus activities, athletics, or other people-facing work may also be relevant.

Skills: customer service,customer,customer support