Customer Experience Associate

Platinum Coastal Group; O'Fallon (IL); Presencial; USD 32.000 - 42.000; Jornada completa

Descripción de la vacante

Platinum Coastal Group in Illinois is seeking an entry-level on-site Customer Service Associate to warmly welcome customers and help them navigate products, services, and experiences.

You will engage in face-to-face conversations, understand customer needs, and provide practical information while coordinating solutions with onsite team members. The role emphasizes friendly, dependable, and coachable individuals in a fast-moving environment.

Formación

• Entry-level customer service role requiring friendly, professional communication.
• On-site position with regular face-to-face interaction.
• Ability to understand customer needs and provide helpful information.
• Team-oriented with strong organizational and coachable mindset.

Responsabilidades

• Welcome and engage customers
• Understand customer needs through conversation
• Provide helpful information and practical assistance
• Coordinate solutions with other onsite team members

Conocimientos

Customer service

Communication

Interpersonal skills

Coachable

Descripción del empleo

WORK STYLE
On site
INTERACTION
Regular face-to-face communication
This entry-level position delivers friendly onsite service and helps customers navigate products, services, and experiences while creating positive interactions.
Core activities

• Welcome and engage customers
• Understand customer needs through conversation
• Provide helpful information and practical assistance
• Coordinate solutions with other onsite team members

A strong candidate is personable, dependable, organized, coachable, and comfortable starting conversations. The ideal candidate communicates professionally, enjoys helping people, listens carefully, and works effectively in a fast-moving environment. Related experience is helpful, but transferable experience from retail, hospitality, customer service, campus activities, athletics, or other people-facing roles may also be valuable.
Skills: customer,entry-level,customer service