Customer Success Associate

Platinum Coastal Group; San Antonio (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

Platinum Coastal Group in San Antonio, TX is seeking an entry-level, on-site Customer Experience Associate to support onboarding, service, and retention through proactive communication. This role emphasizes face-to-face collaboration with customers and onsite teams.

You’ll welcome customers, explain services, follow up on needs, and document feedback to drive improvements. Strong interpersonal skills, dependability, organization, and coachability are valued in a fast-moving environment.

Qualifications

• Personable, dependable, organized with strong communication in fast-paced settings.
• Entry-level friendly; transferable experience welcome.

Responsibilities

• Welcome and assist customers through key service touchpoints
• Explain services, processes, and next steps clearly
• Follow up on customer needs and coordinate solutions with onsite teams
• Document feedback and help identify opportunities to improve the customer experience

Skills

Customer service

Communication

Onboarding

Job description

Position Overview

This entry-level role supports customer relationships, onboarding, service, and retention through proactive communication and problem solving.

Position Overview

This entry-level role supports customer relationships, onboarding, service, and retention through proactive communication and problem solving.

Work environment:

This is an on-site position with regular face-to-face interaction. The role is designed for someone comfortable working directly with customers, clients, members, community participants, partners, or onsite coworkers rather than working exclusively behind the scenes.

What You’ll Do

• Welcome and assist customers through key service touchpoints
• Explain services, processes, and next steps clearly
• Follow up on customer needs and coordinate solutions with onsite teams
• Document feedback and help identify opportunities to improve the customer experience

Who may thrive here:

A strong entry-level candidate is personable, dependable, comfortable starting conversations, organized, coachable, and able to communicate professionally in a fast-moving environment. Related experience can be helpful, but transferable experience

Skills: customer,customer service,customer experience