Client Success Associate

Platinum Coastal Group; New York (NY); On-site; USD 32,000 - 42,000; Full time

Job summary

Platinum Coastal Group in New York is seeking an entry-level client relations associate to engage with clients on-site, understand needs, and clearly communicate solutions.

You will meet with or assist clients directly, coordinate internal resources, and track feedback to sustain relationships in a fast-moving environment.

Qualifications

• A good starting point for someone who is personable, dependable, comfortable starting conversations, organized, coachable, and able to communicate professionally in a fast-moving environment.
• Related experience can be helpful, but transferable experience from retail, hospitality, customer service, campus activities, athletics, or other people-facing work may also be relevant.

Responsibilities

• Understand client needs and communicate solutions
• Coordinate internal resources and next steps
• Track feedback and relationship activity
• Meet with or assist clients directly

Skills

Customer service

Communication

Entry-level

Job description

• Understand client needs and communicate solutions
• Coordinate internal resources and next steps
• Track feedback and relationship activity

Key areas of responsibility

• Meet with or assist clients directly
• Understand client needs and communicate solutions
• Coordinate internal resources and next steps
• Track feedback and relationship activity

This is an on-site position with regular face-to-face interaction. The role is designed for someone comfortable working directly with customers, clients, members, community participants, partners, or onsite coworkers rather than working exclusively behind the scenes.

A good starting point for someone who is:

A strong entry-level candidate is personable, dependable, comfortable starting conversations, organized, coachable, and able to communicate professionally in a fast-moving environment. Related experience can be helpful, but transferable experience from retail, hospitality, customer service, campus activities, athletics, or other people-facing work may also be relevant.

Skills: customer service, customer, entry-level