Client Support Associate

Platinum Coastal Group; Newport (KY); On-site; USD 25,000 - 35,000; Full time

Job summary

Platinum Coastal Group in Newport, KY is seeking an entry-level client support specialist to assist customers on-site. You will be the first point of contact, helping to organize service requests and guide clients through solutions.

The position calls for personable, dependable individuals comfortable initiating conversations with diverse clients and collaborating with team members. On-site collaboration with coworkers, community participants, partners, or other stakeholders is expected.

Qualifications

• Entry-level role requiring strong customer service and communication skills.
• Experience from retail, hospitality or other people-facing work may be relevant.

Responsibilities

• Serve as an accessible point of contact for clients.
• Clarify needs and communicate available solutions.
• Coordinate follow-up and internal handoffs.
• Maintain accurate notes and service updates.

Skills

Customer service

Communication

Organizational skills

Interpersonal skills

Job description

About This Position

This entry-level role provides hands-on support to clients while keeping service requests organized and moving forward.

About This Position

This entry-level role provides hands-on support to clients while keeping service requests organized and moving forward.

Your focus

• Serve as an accessible point of contact for clients
• Clarify needs and communicate available solutions
• Coordinate follow-up and internal handoffs
• Maintain accurate notes and service updates

On-site expectation

This is an on-site position with regular face-to-face interaction. The role is designed for someone comfortable working directly with customers, clients, members, community participants, partners, or onsite coworkers rather than working exclusively behind the scenes.

What we value:

A strong entry-level candidate is personable, dependable, comfortable starting conversations, organized, coachable, and able to communicate professionally in a fast-moving environment. Related experience can be helpful, but transferable experience from retail, hospitality, customer service, campus activities, athletics, or other people-facing work may also be relevant.

Skills: customer,customer service,entry-level