Customer Care Associate

Platinum Coastal Group; Winter Park (FL); On-site; USD 28,000 - 36,000; Full time

Job summary

Platinum Coastal Group in Winter Park, FL is seeking an entry-level, on-site Customer Service Associate to greet customers and provide friendly, professional assistance.

You will handle routine information, answer questions, and coordinate with teams in a fast-paced environment while documenting feedback for follow-up.

Qualifications

• Strong communication and interpersonal skills for face-to-face interactions.
• Willingness to learn and adapt in a fast-moving environment.
• Experience in retail, hospitality, or campus activities is a plus.

Responsibilities

• Listen to customer needs and questions.
• Provide clear information and routine solutions.
• Coordinate complex requests with appropriate teams.
• Document feedback and follow-up.

Skills

Customer service

Entry-level

Job description

The opportunity: This entry-level role provides responsive customer assistance while creating a friendly and professional in-person experience.

IN-PERSON

• PEOPLE-FACING
• ON-SITE

This is an on-site position with regular face-to-face interaction. The role is designed for someone comfortable working directly with customers, clients, members, community participants, partners, or onsite coworkers rather than working exclusively behind the scenes.

A Typical Day May Include

• Listen to customer needs and questions
• Provide clear information and routine solutions
• Coordinate complex requests with appropriate teams
• Document feedback and follow-up

Candidate profile

A strong entry-level candidate is personable, dependable, comfortable starting conversations, organized, coachable, and able to communicate professionally in a fast-moving environment. Related experience can be helpful, but transferable experience from retail, hospitality, customer service, campus activities, athletics, or other people-facing work may also be relevant.

Skills: customer,customer service,entry-level