Customer Support Associate

FF Inc; Hamilton (OH); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Competitive pay with performance-based incentives

Paid training and ongoing coaching

Clear growth path into Customer Success or Senior Support roles

Supportive, collaborative team environment

Skill development

Job summary

A customer service-focused company is hiring a Customer Support Associate in Hamilton, OH, to provide reliable support to customers. This position emphasizes building strong customer relationships and problem-solving. Ideal candidates possess strong communication skills and a positive attitude. The role offers competitive pay, professional development, and opportunities for career growth in customer success and account management.

Qualifications

• Experience in customer service, retail, or related fields is a plus but not required.
• Reliable, detail-oriented, and professional attitude is essential.
• Comfortable learning new systems or tools.

Responsibilities

• Serve as the primary point of contact for customer questions and support needs.
• Assist customers with onboarding, setup, and service activation.
• Troubleshoot issues and escalate to internal teams when needed.
• Follow up with customers to ensure satisfaction and successful use of services.
• Troubleshoot issues and escalate to internal teams when needed.
• Maintain accurate records of customer interactions and updates.
• Provide personalized support by understanding customer needs and goals.
• Monitor customer accounts to identify opportunities for additional support.
• Collaborate with team members to improve processes and customer experience.

Skills

Strong communication and interpersonal skills

Problem-solving mindset with a customer-first approach

Basic computer skills

Multitasking

Problem-solving

Attention to detail

Professional demeanor

Tools

Salesforce

HubSpot

Job description

Overview

About The Role: We’re hiring a Customer Support Associate to provide friendly, reliable support to our customers throughout their experience with our company. This role is ideal for someone who enjoys helping people, solving problems, and building positive relationships.

Location: Hamilton, OH

Employment Type: Full-Time

Responsibilities

• Serve as the primary point of contact for customer questions and support needs
• Assist customers with onboarding, setup, or service activation
• Respond to inquiries and guide customers through solutions or next steps
• Follow up with customers to ensure satisfaction and successful use of services
• Troubleshoot issues and escalate to internal teams when needed
• Maintain accurate records of customer interactions and updates
• Provide personalized support by understanding customer needs and goals
• Monitor customer accounts to identify opportunities for additional support
• Collaborate with team members to improve processes and customer experience

Qualifications

• Strong communication and interpersonal skills
• Friendly, patient, and comfortable supporting customers in various situations
• Ability to manage multiple requests and stay organized
• Problem-solving mindset with a customer-first approach
• Basic computer skills and comfort learning new systems or tools
• Reliable, detail-oriented, and professional
• Experience in customer service, retail, hospitality, sales support, or account support is a plus — but not required

What We Offer

• Competitive pay with performance-based incentives
• Paid training and ongoing coaching
• Clear growth path into Customer Success, Account Management, or Senior Support roles
• Supportive, collaborative team environment
• Opportunities to build long-term, transferable professional skills

Why Join Us

We believe excellent customer experiences are built through strong relationships and thoughtful support. As a Customer Support Associate, you’ll play a meaningful role in helping customers succeed while developing skills that open doors to future growth.

Skills: client retention, goal-oriented, crm, consultative mindset, customer engagement, customer success platforms, communication, sales collaboration, onboarding, customer, saas experience, renewal conversations, customer success, salesforce, hubspot, strategic conversations, relationship management, revenue, sales, product adoption, customer health tracking, product training, cross-functional collaboration, kpi management, upselling, saas, training, upsell, communication skills, renewal management, consultative approach, renewal, customer satisfaction, crm tools