Senior Client Success & Growth Leader

Publicis Groupe Holdings B.V; New York (NY); On-site; USD 80,000 - 120,000; Full time

Job summary

Epsilon is seeking a Lead, Client Success in New York to own client and agency relationships, driving adoption of person-first digital media solutions. You will partner across teams to identify optimization, upsell opportunities, and translate performance insights into strategic plans.

You will synthesize data to support QBRs, connect campaign results to business goals, and develop innovative media proposals leveraging identity products.

Qualifications

• Bachelor’s Degree from a four-year college or university.
• 8+ years of experience in digital marketing, media, analytics, or client success.
• Experience in developing, nurturing and managing client relationships.
• Proven track record of driving and maintaining revenue growth with clients
• Exceptional organizational skills with the ability to prioritize multiple tasks and meet deadlines in a fast-paced environment.
• Comfort working with performance data to monitor campaign health and identify trends.
• Ability to build strong relationships with internal and external stakeholders
• Excellent communication and interpersonal skills.
• Highly organized with a strong attention to detail.

Responsibilities

• Partner with Client Leadership/Sales Team to identify and advance optimization, upsell, and digital media growth opportunities.
• Synthesize performance insights and support QBRs and strategic readouts.
• Connect campaign results to broader business goals and future investment planning.
• Develop innovative, data-driven media proposals and campaigns that leverage Epsilon’s industry-leading identity products.
• Directly influence Epsilon’s growth by ensuring delivery excellence and operational health.

Skills

8+ years marketing

Client relationships

Revenue growth

Organizational skills

Data-driven

Stakeholder mgmt

Communication skills

Education

Bachelor’s Degree

Job description

Epsilon is seeking a Lead, Client Success in New York to own client and agency relationships, driving adoption of person-first digital media solutions. You will partner across teams to identify optimization, upsell opportunities, and translate performance insights into strategic plans.

You will synthesize data to support QBRs, connect campaign results to business goals, and develop innovative media proposals leveraging identity products.