Client Experience Lead — Service & Resolution

Crane Worldwide Logistics LLC; Walton (KY); On-site; USD 35,000 - 52,000; Full time

Benefits offered by this job

Quarterly Incentive Plan

Paid Time Off (17 days)

Medical, Dental and Vision benefits

Tuition Reimbursement

Employee Discounts

Wellness incentives up to $100/year

Volunteer time off

Job summary

Crane Worldwide Logistics LLC in Walton, KY seeks a Client Service Specialist to respond to orders, inquiries, invoices and client complaints, record problem patterns, and resolve issues related to orders and deliveries. The role also involves determining root causes, explaining solutions, expediting corrections, and handling non-standard client responses.

The position requires 3–5 years of client service experience and a High School Diploma or GED, with on-site work at the Kentucky location.

Qualifications

• High school diploma or GED required.
• 3–5 years of client service experience.

Responsibilities

• Responds to orders, inquiries, invoices and client complaints.
• Records patterns in problem areas.
• Resolves issues with orders, delivery dates or service.
• Determines causes and explains best solutions; expedites corrections.
• Handles client responses that may deviate from standard procedures.
• Provides leadership, coaching and training to client service team.
• Other duties as assigned.

Skills

Quality Focus

Problem Solving

Documentation Skills

Resolving Conflict

Ability to Multi-task

Education

High School Diploma or GED

Job description

Crane Worldwide Logistics LLC in Walton, KY seeks a Client Service Specialist to respond to orders, inquiries, invoices and client complaints, record problem patterns, and resolve issues related to orders and deliveries. The role also involves determining root causes, explaining solutions, expediting corrections, and handling non-standard client responses.

The position requires 3–5 years of client service experience and a High School Diploma or GED, with on-site work at the Kentucky location.