Payroll Solutions Specialist - Client-Focused Expert

Automatic Data Processing, Inc.; Augusta (GA); On-site; USD 50,000 - 75,000; Full time

Job summary

ADP is seeking a Payroll Solutions Specialist to join our Human Resources Outsourcing team. You will respond to client inquiries regarding payroll practices, tax considerations, and benefits products, delivering accurate, friendly support across multiple tools and configurations.

The role emphasizes client satisfaction, clear communication, and adherence to service guidelines in a metrics-driven environment.

Qualifications

• 3–5 years of automated multi‑corporation, multi‑state payroll processing with tax principles and wage laws.
• Strong working knowledge of all ADP systems affecting payroll processing.
• Advanced training and proficiency on complex topics such as Benefit Accruals and Amendments.
• Overtime of 5–10 hours may occur during peak seasons (6–8 weeks/year).

Responsibilities

• Respond to client questions regarding payroll and benefits products and provide navigation support.
• Assist with payroll processing and tax-related updates, ensuring timely communication.
• Serve as a trusted advisor, offering consultative support for product optimization.
• Support quarter and year-end processing and issue resolution with clients.
• Prepare and analyze complex reports, history data, and corrections using online tools.
• Collaborate with internal teams and vendors to meet client expectations and communicate changes.

Skills

Payroll processing

ADP systems knowledge

Advanced training

Job description

ADP is seeking a Payroll Solutions Specialist to join our Human Resources Outsourcing team. You will respond to client inquiries regarding payroll practices, tax considerations, and benefits products, delivering accurate, friendly support across multiple tools and configurations.

The role emphasizes client satisfaction, clear communication, and adherence to service guidelines in a metrics-driven environment.