Client Success & Onboarding Specialist

Gartner, Inc.; Fort Myers (FL); Hybrid; USD 53,000 - 77,000; Full time

Benefits offered by this job

Competitive salary

Generous paid time off policy

Charity match program

Medical, Dental & Vision Plans

Parental Leave

Employee Assistance Program (EAP)

401K matching and more

Job summary

Gartner, Inc. is seeking an Associate in the Client Success team in the United States. You will onboard clients, surface their business priorities, and surface the best ways Gartner can support decision making.

You will partner with executives and professionals across IT, HR, Supply Chain, Marketing, Finance, Legal and Sales to ensure value far exceeding investment. You’ll work in a hybrid environment, introducing Gartner services, aligning resources to client priorities, and driving ongoing

Qualifications

• 6+ months relevant professional and/or internship experience.
• Proven track record of success fueled by a passion for delighting clients.
• Strong communication, collaboration, prioritization, critical thinking, and influencing skills.
• Bachelor’s degree preferred.
• Bilingual in English and French.

Responsibilities

• Partner with clients ranging from senior C-levels to IT, HR, Supply Chain, Marketing, Finance, Legal, and Sales to ensure success with Gartner subscriptions.
• Identify client priorities and align Gartner resources to provide best-in-class service and maximize ROI on Gartner membership.
• Collaborate with internal Gartner stakeholders to drive service delivery and design innovative solutions to overcome obstacles.
• Leverage insights and metrics to drive continuous client engagement, satisfaction, retention and growth.

Skills

Client engagement

Communication

Collaboration

Prioritization

Critical thinking

Influencing

English-French bilingual

Education

Bachelor's degree preferred

Job description

Gartner, Inc. is seeking an Associate in the Client Success team in the United States. You will onboard clients, surface their business priorities, and surface the best ways Gartner can support decision making.

You will partner with executives and professionals across IT, HR, Supply Chain, Marketing, Finance, Legal and Sales to ensure value far exceeding investment. You’ll work in a hybrid environment, introducing Gartner services, aligning resources to client priorities, and driving ongoing