Client Success Specialist, Lab Services

Eurofins; Cherry Hill Township (NJ); On-site; USD 29,000 - 34,000; Full time

Job summary

Eurofins Built Environment Testing East in Cherry Hill, NJ is seeking a Customer Relations Specialist to manage client communications and coordinate between laboratory operations and clients. You will handle inquiries, process samples, and maintain project records in a laboratory environment.

Responsibilities include communicating with clients by phone and email, guiding walk-in customers, unpacking shipments, updating data in LIMS/CRM, and collaborating with lab staff to resolve issues and

Qualifications

• High school diploma or equivalent required.
• 1-2 years of customer service experience preferred.
• Strong written and verbal communication skills.
• Proficiency with Office suite, Adobe PDF, and CRM software.

Responsibilities

• Manage inbound and outbound client communications via phone and email.
• Advise walk-in clients on service information and project preparation.
• Unpack shipments and document sample receipt in laboratory departments.
• Update client and project data in LIMS and CRM software systems.
• Collaborate with laboratory personnel to resolve inquiries and improve processes.

Job description

Eurofins Built Environment Testing East in Cherry Hill, NJ is seeking a Customer Relations Specialist to manage client communications and coordinate between laboratory operations and clients. You will handle inquiries, process samples, and maintain project records in a laboratory environment.

Responsibilities include communicating with clients by phone and email, guiding walk-in customers, unpacking shipments, updating data in LIMS/CRM, and collaborating with lab staff to resolve issues and