Client Relations Assistant — Lab Services

Eurofins; Arvada (CO); On-site; USD 28,000 - 30,000; Full time

Job summary

Eurofins Built Environment Testing is hiring an Assistant Client Relations Executive Customer Representative. This full-time role manages client communications by phone, email, and in person, signs in samples, tracks them with Chain of Custody, and supports walk-in clients with submissions and information.

You will also update records in the Tracker LIMS, coordinate with lab staff to resolve inquiries, and handle payments via Stripe. A fast-paced, friendly environment awaits.

Qualifications

• High School Diploma required.
• Customer Service experience preferred (2+ years).
• Proficiency in reading, writing and speaking English.

Responsibilities

• Manage inbound and outbound client communications via phone and/or email in a timely, solutions-oriented manner.
• Sign in, verify, and organize samples against Chain of Custody documentation to ensure accuracy and proper sample tracking.
• Assist walk-in clients with sample submission and provide information on services.
• Update client and project data in the Tracker LIMS system.
• Collaborate with lab/operations to resolve client inquiries.
• Process credit card transactions using Stripe.
• Provide clients with supplies and stock front-office items.

Skills

Communication skills

Client-focused

Computer literacy

Prioritization

Process improvement

Problem-solving

Proactivity

Team player

Stress tolerance

Growth mindset

Education

High School Diploma

Tools

Office suite

Adobe PDF

CRM

Job description

Eurofins Built Environment Testing is hiring an Assistant Client Relations Executive Customer Representative. This full-time role manages client communications by phone, email, and in person, signs in samples, tracks them with Chain of Custody, and supports walk-in clients with submissions and information.

You will also update records in the Tracker LIMS, coordinate with lab staff to resolve inquiries, and handle payments via Stripe. A fast-paced, friendly environment awaits.