Client Relations Specialist – Lab Services Support

Eurofins; Arvada (CO); On-site; USD 28,000 - 30,000; Full time

Job summary

Eurofins Built Environment Testing is seeking an Assistant Client Relations Executive Customer Representative to oversee all samples that come into the laboratory and facilitate day-to-day communication between our clients and our laboratory.

The Assistant Client Relations Executive Customer Representative is expected to manage client communications by phone and email, sign in and organize samples with Chain of Custody, assist walk-in clients, and update Tracker LIMS data in a fast-paced

Qualifications

• High School Diploma.
• Customer Service experience 2+ years preferred.
• Authorization to work in the United States indefinitely without sponsorship.
• Professional working proficiency in English is a requirement, including reading, writing and speaking.

Responsibilities

• Manage inbound and outbound client communications via phone and/or email in a timely, solutions-oriented manner.
• Sign in, verify, and organize samples against Chain of Custody documentation to ensure accuracy and proper sample tracking.
• Assist walk-in clients with sample submission, provide information on services and project preparation.
• Update client and project data records in the Tracker LIMS system.
• Collaborate with laboratory/operations personnel to resolve client inquiries.
• Process credit card transactions using Stripe.
• Provide clients with supplies.
• Stock front office supplies and snacks for clients and staff.
• Ability to assist with administrative and laboratory tasks as necessary.

Skills

Customer service

Communication skills

English proficiency

Team player

Problem solving

Multitasking

Attention to detail

Education

High School Diploma

Tools

Office suite

CRM

Adobe PDF

Job description

Eurofins Built Environment Testing is seeking an Assistant Client Relations Executive Customer Representative to oversee all samples that come into the laboratory and facilitate day-to-day communication between our clients and our laboratory.

The Assistant Client Relations Executive Customer Representative is expected to manage client communications by phone and email, sign in and organize samples with Chain of Custody, assist walk-in clients, and update Tracker LIMS data in a fast-paced