Client Relations Specialist - Lab Support (Environment Testing)

Eurofins Environment Testing (USA); Arvada (CO); Presencial; USD 28 000 - 30 000; Tempo integral

Resumo da oferta

Eurofins Built Environment Testing is seeking an Assistant Client Relations Executive Customer Representative to join our team. The Assistant Client Relations Executive Customer Representative oversees all samples entering the laboratory and facilitates day-to-day communication between clients and the lab.

Responsibilities include sample receiving, client interactions via phone, email, and in-person, and various administrative duties in a fast-paced environment.

Qualificações

• High School Diploma
• 2+ years of customer service experience
• Authorized to work in the United States without sponsorship
• Professional working proficiency in English

Responsabilidades

• Manage inbound and outbound client communications via phone and/or email in a timely, solutions-oriented manner.
• Sign in, verify, and organize samples against Chain of Custody documentation to ensure accuracy and proper sample tracking.
• Assist walk-in clients with sample submission, provide information on services and project preparation.
• Update client and project data records in the Tracker LIMS system.
• Collaborate with laboratory/operations personnel to resolve client inquiries.
• Process credit card transactions using Stripe.
• Provide clients with supplies.
• Stocking front office supplies and snacks for clients and staff
• Ability to assist with administrative and laboratory tasks as necessary

Conhecimentos

Customer Service

Communication

English Proficiency

Formação académica

High School Diploma

Ferramentas

Office Suite

Adobe PDF

CRM

Descrição da oferta de emprego

Eurofins Built Environment Testing is seeking an Assistant Client Relations Executive Customer Representative to join our team. The Assistant Client Relations Executive Customer Representative oversees all samples entering the laboratory and facilitates day-to-day communication between clients and the lab.

Responsibilities include sample receiving, client interactions via phone, email, and in-person, and various administrative duties in a fast-paced environment.